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About the Role
The Order Processing Manager leads the Order Processing team and ensures sales quotes are converted accurately and on time into installation-ready orders. This role balances productivity, quality, customer service, and revenue protection while driving practical process improvements.
The ideal candidate is a strong people leader with a history of improving workflows, reducing manual effort, and using technology to scale operations.
Job Type: In-Person; Full-Time
Location: 43rd Ave & Washington Street
Compensation: $80,000-90,000k base salary + bonus
What You'll Do
- Leadership & Team Development
- Lead, coach, and develop a team of 10–15 Order Processors.
- Recruit, onboard, train, and retain high-performing employees.
- Set performance expectations, provide feedback, and support development plans
- Build a culture of accountability, collaboration, and continuous improvement.
- Operations & Process Management
- Oversee daily order processing activities to ensure accuracy, quality, and timely completion.
- Serve as the department Subject Matter Expert (SME) for order processing systems, products, and workflows.
- Develop and maintain standard operating procedures and quality control processes.
- Resolve complex order and process issues.
- Partner with Sales, Installation, Design Consultants, and Operations teams to ensure orders are installation ready.
- Process Improvement & Technology
- Identify opportunities to automate manual order processing and administrative workflows.
- Support workflow tools, automation, and document processing solutions where they improve speed, accuracy, or scalability.
- Collaborate with business and technology teams to improve efficiency, scalability, and customer experience.
- Track results from process changes, including accuracy, adoption, and business impact.
- Lead continuous improvement initiatives that reduce manual effort and increase throughput.
- Performance & Analytics
- Monitor productivity, order accuracy, turnaround times, and service levels.
- Review key performance indicators (KPIs) to identify trends, risks, and improvement opportunities.
- Use data to improve team performance and operational outcomes.
- Ensure compliance with company policies, procedures, and quality standards.
What You'll Bring
- Bachelor’s degree preferred.
- 5+ years of leadership experience in operations, order processing, customer support, or a related field.
- Experience managing teams in a high-volume transactional or data entry environment.
- Proven history of improving processes, workflows, or team efficiency.
- Strong analytical, organizational, and problem-solving skills.
- Proficiency in Microsoft Office.
- Experience with estimating, floor plan, order management, ERP, NetSuite, CRM, or Salesforce systems preferred.
- Strong communication and leadership skills with the ability to influence change across teams.
What Success Looks Like
- Maintaining high levels of order accuracy and quality
- Driving team productivity and throughput
- Reducing manual processing through process improvements and automation
- Successfully implementing and sustaining operational improvements
- Ensuring installation-ready orders are completed accurately and on time
- Building an engaged, high-performing team with strong retention
- Delivering excellent service to internal partners and stakeholders
- Continuously improving operational efficiency and scalability
Why People Love Working Here
- Be part of a fast-growing company where your ideas drive real change.
- Lead a high-impact team that plays a critical role in customer satisfaction and revenue protection.
- Partner directly with leaders across Sales, Operations, and Installation to improve processes and scale the business.
- Join a Great Place to Work™ Certified company that values ambitious, caring, and collaborative people.
Benefits & Perks
- Comprehensive medical, dental, and vision plan options
- Health Savings Account (with HDHP enrollment)
- Health & dependent care flexible spending accounts
- Company-paid basic life insurance
- Voluntary supplemental life insurance
- Company-paid short-term disability insurance
- Voluntary long-term disability
- Company-paid Accident and Hospital Indemnity
- 401(k) with company match (Pre-tax & Roth options)
- Paid PTO, bereavement leave, and maternity leave
- 7 company-paid holidays
- Employee Assistance Program (EAP)
Full compensation packages are based on candidate experience and relevant certifications.
About Us
Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.
As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees
Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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