Order Processing Manager

About the Role

The Order Processing Manager leads the Order Processing team and ensures sales quotes are converted accurately and on time into installation-ready orders. This role balances productivity, quality, customer service, and revenue protection while driving practical process improvements.

The ideal candidate is a strong people leader with a history of improving workflows, reducing manual effort, and using technology to scale operations.

Job Type: In-Person; Full-Time
Location: 43rd Ave & Washington Street
Compensation: $80,000-90,000k base salary + bonus

What You'll Do

• Leadership & Team Development
• Lead, coach, and develop a team of 10–15 Order Processors.
• Recruit, onboard, train, and retain high-performing employees.
• Set performance expectations, provide feedback, and support development plans
• Build a culture of accountability, collaboration, and continuous improvement.
  
  
• Operations & Process Management
• Oversee daily order processing activities to ensure accuracy, quality, and timely completion.
• Serve as the department Subject Matter Expert (SME) for order processing systems, products, and workflows.
• Develop and maintain standard operating procedures and quality control processes.
• Resolve complex order and process issues.
• Partner with Sales, Installation, Design Consultants, and Operations teams to ensure orders are installation ready.
  

• Process Improvement & Technology
  • Identify opportunities to automate manual order processing and administrative workflows.
  • Support workflow tools, automation, and document processing solutions where they improve speed, accuracy, or scalability.
  • Collaborate with business and technology teams to improve efficiency, scalability, and customer experience.
  • Track results from process changes, including accuracy, adoption, and business impact.
  • Lead continuous improvement initiatives that reduce manual effort and increase throughput.
    
    
• Performance & Analytics
  • Monitor productivity, order accuracy, turnaround times, and service levels.
  • Review key performance indicators (KPIs) to identify trends, risks, and improvement opportunities.
  • Use data to improve team performance and operational outcomes.
  • Ensure compliance with company policies, procedures, and quality standards.
    
    

What You'll Bring

• Bachelor’s degree preferred.
• 5+ years of leadership experience in operations, order processing, customer support, or a related field.
• Experience managing teams in a high-volume transactional or data entry environment.
• Proven history of improving processes, workflows, or team efficiency.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency in Microsoft Office.
• Experience with estimating, floor plan, order management, ERP, NetSuite, CRM, or Salesforce systems preferred.
• Strong communication and leadership skills with the ability to influence change across teams.
  
  

What Success Looks Like

• Maintaining high levels of order accuracy and quality
• Driving team productivity and throughput
• Reducing manual processing through process improvements and automation
• Successfully implementing and sustaining operational improvements
• Ensuring installation-ready orders are completed accurately and on time
• Building an engaged, high-performing team with strong retention
• Delivering excellent service to internal partners and stakeholders
• Continuously improving operational efficiency and scalability

Why People Love Working Here

• Be part of a fast-growing company where your ideas drive real change.
• Lead a high-impact team that plays a critical role in customer satisfaction and revenue protection.
• Partner directly with leaders across Sales, Operations, and Installation to improve processes and scale the business.
• Join a Great Place to Work™ Certified company that values ambitious, caring, and collaborative people.

Benefits & Perks 

• Comprehensive medical, dental, and vision plan options 
• Health Savings Account (with HDHP enrollment) 
• Health & dependent care flexible spending accounts 
• Company-paid basic life insurance 
• Voluntary supplemental life insurance 
• Company-paid short-term disability insurance 
• Voluntary long-term disability 
• Company-paid Accident and Hospital Indemnity 
• 401(k) with company match (Pre-tax & Roth options) 
• Paid PTO, bereavement leave, and maternity leave 
• 7 company-paid holidays 
• Employee Assistance Program (EAP)