Principal Customer Support Management Professional

The Principal Customer Support Management Professional (CSPM) is the senior customer support leader for a major Boeing aircraft platform. As Principal CSPM at Honeywell Aerospace, you will provide strategic leadership and direction to the customer support management function, ensuring that our customers receive exceptional service and support throughout their journey with us. Your expertise and leadership will play a crucial role in enhancing our reputation as a customer-obsessed organization. This role owns the overall health of Honeywell Aerospace products operating on the assigned fleet and serves as the voice of the customer within Honeywell Aerospace and the voice of Honeywell Aerospace to Boeing. With a customer-obsessed mindset, you anticipate customer needs, turn fleet and operational insights into action, and mobilize cross-functional teams to deliver timely, transparent, and sustainable outcomes. The role balances customer commitments, contractual requirements, fleet performance, and Honeywell Aerospace business objectives while strengthening the long-term Boeing relationship.