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Job Description:

At Ryder, our most important competitive advantage is our people.  CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry, and we’ve been in the game since 1933!

This Rental Management Trainee is fast-paced and touches every aspect of the business unit. This program is designed to be completed in 18-24 months.  In this role, you will acquire proven industry knowledge, skills, and resources to develop your relationship-building.  We allow you to carve out your own career path and promote from within, based on performance. The incumbent will be assigned to operational and administrative tasks in support of location and regional management.  If you're motivated, coachable, and looking to get your sales, operations, or management career started, you've come to the right place. 

If you're motivated, coachable, and looking to get your sales, operations, or management career started, you've come to the right place.  Structured work weeks, rotational Saturday's (depending on branch location/hours), and competitive pay plus OT. We also offer a full benefits package, 401 (k) employer match, and a discount on RyderShares!

Shop Location: Phoenix, Arizona

Hours: 7:00AM TO 4:00PM

Schedule: Monday-Friday

Salary | Paid Weekly!

Bachelor’s Degree Required

Learn more about our Rental Management Trainee program: https://youtu.be/Wk9rEE-MCbQ?si=TNbpkYP9HwgAPPqD  

Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

You thought that was it? Take a look at a few of these: Ryder's most recently been named "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies”, & one of “Reader's Choice Excellence Awards” by Inbound Logistics. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award"

Essential Functions

Handling the sales and process for inbound calls as well as outbound solicitation

Maintain current and accurate data within the company's marketing database

Responsible for generating rental, lease, and used vehicle sales leads

Manage all rental asset processes to include Vehicle PM and cleanliness standards

Meet the overall Ryder market share by successfully executing the sales and marketing initiatives

Maintain compliance with the company, local, state, federal, and other regulatory agencies

Reconcile all customer concerns, issues, and disputes to maintain the ongoing relationships and grow the current customer base

Additional Responsibilities

On a voluntary basis, as well as based on scheduling, the Rental Management Trainee will be required to perform the role of On-Call Representative based on work schedules as determined by the Supervisor.

Performs other duties as assigned.

Skills and Abilities

Strong verbal and written communication skills

Excellent communication and interpersonal skills

Possesses the flexibility to work in a fast-paced, dynamic environment

High energy, self-motivated, self-directed person who can focus on multiple projects and activities simultaneously and is able to thrive in a fast-paced environment

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

Ability to work independently and as a member of a team

Detail-oriented with strong follow-up practices

Possess a high degree of common sense and the aptitude to learn quickly

Ability to relocate in the region/US at the conclusion of the training program

Must be computer literate, intermediate required

Qualifications

Bachelor's degree required in business administration or a similar related degree

One (1) year or more of customer service with issue resolution experience preferred

Must be computer literate intermediate required

#LI-AC

#INDexempt  

#FB

Job Category

Operations and Support

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

55,000

Maximum Pay Range:

55,000

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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