Returns Associate

Job Purpose Summary: The Returns Associate will answer customer questions, input accurate return information on customer accounts and perform general warehouse duties, including material handling, and warehouse cleanup.

What’s more? At VGM Group, we are 100% employee owned. Click to view more about VGM!  

Reporting Accountability: Site Manager, Shift Supervisor, Shift Team Lead
Working Location: Phoenix, AZ
Work Hours Classification: Full-time, Monday - Thursday, 5:00am- 3:30pm

Key Responsibilities:

• Consistently meets or exceeds departmental expectations.
• Sorting returned packages by type and company
• Navigating multiple different places within our warehouse management system
• Inspecting product for manufacture quality
• Damaging out product that does not meet the criteria for manufacture quality
• Creating the RMA in D365
• Doing extensive research within D365
• Reshipping of orders
• Creating purchase orders and receiving customer owned stock
• Performing cycle counts on customer owned stock
• Manage and maintain the COS picking locations
• Be available to come in early and stay late as needed to provide adequate support for the business.
• Maintain a clean and safety work environment to prevent accidents and injuries.
• Maintain compliance, safety, and quality standards by ensuring strict adherence to company policies and procedures.
• Maintain a positive and professional attitude while working with others of varying backgrounds.
• Set a positive example through personal attendance and time management.
• Be willing and adapt to change in a fast-paced environment to support business objectives.
• Demonstrate accurate verbal and written communication skills.
• Work cooperatively in a team environment to achieve business goals and growth opportunities
• While performing the duties of this job, the employee may be required to assist with other departmental functions upon request.
• Maintain a clear and organized work environment by ensuring all work areas are kept tidy and free of hazards by regularly cleaning and organizing tools, equipment, and materials. 
• Embody the VGM Power of One Principles

Key Qualifications:

• Able to function independently in an agile environment, as well as part of a team
• Flexible with the ability to routinely adapt to change

Physical Requirements:

• Ability to stand and walk throughout the facility 25% of the workday
• Ability to lift and carry 5lbs or less
• Operation of warehouse equipment
• Visual abilities to include reading, distance vision and peripheral vision

Learn more about VGM Group, Inc.: 

Headquartered in Waterloo, Iowa, VGM is a 100% employee-owned company providing business and professional services to thousands of business customers across North America. Services include group purchasing, commercial insurance, management of healthcare services and networks in post-acute cases, healthcare distribution direct to patient homes, specialty consulting, online education, digital, print, and traditional marketing and more. VGM employs approximately 1,700 people across 40 states and Canada, with more than 1,100 working in Iowa. VGM has been named the Top Workplace in Iowa on multiple occasions and is proud of its role in the communities in which it serves. For more information visit www.vgmgroup.com.  

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.