Job Title: Salesforce Business Analyst

Job Code: AZ-13172
Client: State of Arizona – AZDES (Department of Economic Security)
Location: Phoenix, Arizona (Hybrid)
Duration: 6 Months (from projected start date)
Work Location: 1400 W. Washington St., Phoenix, AZ

Position Overview

The State of Arizona (AZDES) is seeking an experienced Salesforce Business Analyst to collaborate with business stakeholders and IT teams in gathering, analyzing, and documenting business requirements for Salesforce applications. The selected consultant will support Salesforce enhancements, process improvements, testing, user training, and project delivery while ensuring business objectives are aligned with Salesforce capabilities.

Required Skills

5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst
At least 2+ years of Salesforce Business Analysis experience
Strong experience gathering, analyzing, and documenting business and technical requirements
Hands-on experience with Salesforce Sales Cloud, Service Cloud, or other Salesforce modules
Experience translating business requirements into functional specifications
Experience working with cross-functional business and technical teams
Experience with Agile methodologies (Scrum/SAFe)
Experience using JIRA or Azure DevOps
Strong analytical, communication, and problem-solving skills
Experience supporting Salesforce configuration, testing, workflows, validation rules, reports, and dashboards
Experience developing process flows, data mapping, and documentation
Experience conducting user training and supporting change management initiatives

Preferred Skills

Salesforce Administrator (ADM 201) or Salesforce Business Analyst Certification
Experience with Salesforce Data Migration
Experience with Salesforce APIs and integration tools
Experience with Salesforce Reporting and Dashboards
Experience managing Large Case Management Systems

Important Notes

Local Arizona candidates only
Hybrid position based in Phoenix, AZ
Experience with Large Case Management Systems is highly preferred.
Salesforce Administrator Certification (ADM 201) is a plus.

Primary Skills

Salesforce Business Analysis, Salesforce Sales Cloud, Salesforce Service Cloud, Business Requirements Gathering, Functional Specifications, Salesforce Configuration, Agile, Scrum, SAFe, JIRA, Azure DevOps, Salesforce APIs, Data Migration, Reports & Dashboards, Salesforce Administration, Large Case Management Systems

Flexible work from home options available.

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