Senior Instructional Designer

The Senior Instructional Designer will be accountable for managing the design and development of innovative training programs through the creation of facilitator-led and online training content. All candidates must have experience in instructional design methodology, curriculum design, training needs analysis, and eLearning development. Strong project and relationship management skills are required. Strong skills working in a team-based work environment as well as independently are important. This role is responsible for ensuring instructional design standards along with the use of technology evolve to meet the needs of today’s learners. 

Responsibilities: 

• Partner with business leaders to identify and assess critical business skills and knowledge required for both new hires and existing employees
• Collaborate with key stakeholders, business units, and subject matter experts to review claims processes and procedures, ensuring learning solutions are relevant and targeted to each business area
• Conduct training needs assessment to identify skill gaps and learning objectives
• Design, develop, and implement comprehensive learning curriculum and resources including new hire, upskill, and continuous learning programs that support ongoing development and address competencies such as claims processing, customer service, regulatory compliance, workflow management and operational excellence
• Create engaging facilitator materials, including e-learning modules, blended learning solutions, job aids, and simulations tailored to each business area
• Integrate real-world claims scenarios, case studies, and interactive activities that reinforce practical skill development and decision making relevant to each business area 
• Ensure all curriculum content and supporting training resources align with organizational policies, industry regulations, and best practices for claims handling and customer service
• Manage multiple training projects independently, coordinating with cross-functional teams to achieve expected outcomes and deliver programs efficiently  
• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics; analyze results and provide recommendations for ongoing improvement to leadership 
• Provide editing and quality control for training deliverables and communications to ensure clarity, accuracy, and consistency
• Assist and collaborate with business partners and subject matter experts in the creation, review, and maintenance of Standard Operating Procedures (SOP’s) to support operational excellence and training effectiveness
• Stay current with industry trends, regulatory changes, and emerging technologies in claims and operations to continuously enhance learning programs 
• Prepare and support the Claims Center Learning team in delivering newly developed virtual and in-person training sessions