SERVICE WRITER - Construction Equipment (46579)

Job DetailsJob Location: CE Phoenix - PHOENIX, AZ 85040Position Type: Full TimeEducation Level: High School Degree or GEDTravel Percentage: NoneJob Shift: DayJob Title: Service Writer / Admin Location: Arnold Machinery Signing Bonus: $2,000 Position Overview: At Arnold Machinery, we are committed to delivering exceptional customer satisfaction through a team of dedicated machinery support professionals. As a Service Writer / Admin, you will play a key role in upholding our reputation for excellence. You’ll be responsible for coordinating service jobs, ensuring accurate job closures, and helping customers with their machinery needs. Key Responsibilities: Service Documentation & Job Closures: Write up, monitor, and review service jobs, ensuring they are properly closed. Warranty Management: Determine machine warranty status and communicate accurately with customers regarding warranty coverage. Repair Oversight: Ensure repairs are completed within the quoted labor hours. Authorization Management: Follow proper authorization procedures for all service jobs. Customer Interaction: Communicate with customers to assess service needs, prioritize requests, and determine urgency. Field Service Coordination: Schedule and dispatch field service technicians to customer jobs based on priority. Warranty Verification: Advise customers on warranty status before starting service. If warranty status is unclear, notify customers that charges will apply until confirmed. Work Scheduling & Updates: Collaborate with the Service Manager to review daily work schedules, prioritize tasks, and track parts deliveries and job completion deadlines. Timecard Management: Process timecards for technicians and maintain detailed service reports. Non-Essential Job Functions: Invoice Review: Compare final invoices to service proposals to ensure customer satisfaction. Administrative Support: Assist with general administration within the Service Department. Desired Skills & Qualifications: We’re looking for candidates who have: A proactive attitude with a strong work ethic and ambition. Exceptional attention to detail, with the ability to problem-solve independently. Proficiency in Microsoft Excel and Word, with solid mathematical skills. Physical Demands & Working Conditions: This role requires: Ability to sit for extended periods while managing paperwork and answering phones. Frequent walking and mobility, including through uneven terrain. Strong communication skills, both in-person and over the phone or radio. Education & Experience: High School Diploma or equivalent required. Relevant experience can substitute for educational requirements. Benefits: At Arnold Machinery, we offer a comprehensive benefits package, including: Paid Sick Leave Paid Vacation Paid Holidays 100% Company-paid Medical Premium for you and your family Dental and Vision Plans 401K/Roth with company match Quarterly and Yearly Bonus Programs Company Stock for associates with 5+ years of service Equal Opportunity Employer: Arnold Machinery is an equal opportunity, affirmative action, and right-to-work employer. We do not discriminate based on physical or mental disability where reasonable accommodations can be made. Arnold Machinery participates in E-Verify.  Qualifications