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The Team Lead-Lab Support Services functions as an interdisciplinary team member that performs a wide range of services in the clinic and hospital-based laboratories. Assists the Lab Support Services Supervisor in providing technical and leadership support in assigned lab area such as phlebotomy, specimen collections, central processing, and/or lab call center. Performs sample collections, specimen processing, call center duties, scheduling functions, desk duties, and other job-related duties as assigned. Orients and trains new staff, other allied health staff, or students. Assures that age-appropriate care is delivered for population served. Provides technical direction and assistance, workflow coordination, troubleshooting, and problem resolution. Assists in educational development of staff, in maintaining training files, and assists in the completion of annual competencies for work unit. Assists with personnel issues that arise in daily operations. Assists with the development, implementation, and review of training content, standard operating procedures, workflow changes, and research protocols. Coordinates and sets priorities for collections, completion of assignments, processing, receipt, and tracking of specimens and workflows. Develops, designs, and monitors logs for tracking purposes. Assists with auditing all lab support services staff performance and training daily and monthly. Maintains and stocks supply inventory and uses from several applications/sources for ordering. Assists with quality management, data analysis, regulatory compliance, and implementing new services. Demonstrates leadership skills and must be able to work independently as well as a team environment. Must use critical thinking skills and ensure that all services are in strict adherence to established directions and guidelines in SOPs. Performs duties in a professional and ethical manner and employs professional conduct and appearance in the performance of duties. Develops/uses proper professional communication skills with staff, patients, and families as well as proper technique and etiquette for answering the telephone and providing information. Must be fluent in multiple computer systems and applications. The individual must demonstrate confidentiality and trustworthiness as well as deal effectively with people in stressful situations.
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
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