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POSITION SUMMARY
 The Warranty Return Repair Technician will diagnose and provide quality repair services to MiTek customers.
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ESSENTIAL FUNCTIONS
- Read and interpret blueprints, schematics, test procedures and test equipment.
- Perform routine diagnostic tests to determine repair or restock and perform routine and semi-routine repairs on returning products.Â
- Perform routine tests to ensure production quality standards are met on products tested and recognize failures.
- Reconcile all warranty receivables and post credit requests through the computer database on a timely basis.
- Prepare orders for return shipping – packaging dependent on carrier.Â
- Customer service by phone, e-mail, and in person.
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ESSENTIAL TASKS
- File and maintain all service records as required by the warranty procedure.Â
EDUCATION
High school or its equivalent
EXPERIENCE
Some technical training in basic electronics or equivalent
Experience in Customer Service a plus
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SKILLS & ABILITIESÂ
- Basic understanding of MS Office programs (Word, Excel, and Outlook)Â
- The ability to learn MiTek internal computer system
- May be required to work from a ladder or personal lift and become forklift certified and drive a forklift
- Ability to identify parts cosmetically and/or by bar code and/or by part
- Ability to use hand tools and soldering for repair
- Ability to use diagnostic testing procedures
- Ability to operate AC/DC auto tester; pulse generators, meters; power supplies and special AC test fixtures
- Ability to read blueprints and schematics
- Ability to enter data accurately into warranty tracking database
- Ability to troubleshoot electronic failures
- Performs hand set-ups for AC and DC digital test
- Ability to maintain internal Mitek system records for warranty repairs.
Knowledge of Shipping / Warehouse procedures and the ability to track and process all order through Databases and Carriers.Â
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