Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

A Workflow Coordinator will be providing excellent customer service coordinating the workflow of the department and handling the administrative duties. A Workflow Coordinator must work with other Coordinators and Supervisors to assure smooth transition between shifts. The role will provide suggestions, be pro-active, and lead and motivate staff to ensure first-rate employee/staff relations.

RESPONSIBILITIES

Utilize organizational and communication skills, with a strong attention to detail and a pleasant and professional demeanor, to provide exceptional customer service to those attorneys and staff using the Word Processing Department
Manage and prioritize workflow during shift to meet attorney deadlines
Perform all duties of a Document Specialist when applicable
Coordinate workflow from and to other shifts using the Shift Status email, written instructions and/or verbal communication
Provide exceptional customer service through various forms of communication including work requests, emails, telephone, and messages
Work with Supervisor and Coordinators to maintain, update, and implement department procedures and instructions
Apprise Supervisor of problems or potential problems, including staff performance and/or employee relations
Assist in other Document Processing and Firm projects and functions as needed

REQUIREMENTS

Associate’s degree, Secretarial degree, or equivalent experience
5+ years’ experience in a legal document production environment and/or legal secretarial experience
Familiarity with legal terminology and law firm environment required
Advanced knowledge of Document Management Systems (DMS) and Microsoft Office applications (Excel, Outlook, Word, and PowerPoint)
Excellent skills in spelling, grammar, punctuation, sentence structure, and proofreading
Ability to organize and prioritize multiple assignments
Strong initiative required; ability to work independently with minimal direct supervision
Ability to excel under pressure and provide quality work product
Possess strong communication, interpersonal, teamwork and customer service skills

The Compensation range for this role is up to 29.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

$23.38 - $41.72

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