Medical Receptionist - Campus Health Clinic

Grand Canyon University’s Health Clinic is growing!! We’re seeking a Medical Receptionist to work in our Canyon Health Clinic, on the GCU campus. The Medical Receptionist is responsible for answering incoming calls, directing calls to appropriate staff, entering all demographic information into the electronic health record, entering referrals for office visits into EMR, scanning for staff as needed, and working closely with clinic staff.

Please Note: This position is based on our Main Campus at 33rd Ave and Camelback in Phoenix.

This is a full time position and the hours can be M-F 8-5:00 or 4 10 hour shifts, 7-6pm.  

Responsibilities:

• Answer incoming calls to respond to inquiries made by patients, vendors, and insurance companies. Responds to client voicemails.
• Schedule patient appointments via telephone.
• Obtains complete and accurate medical history, including medications.
• Enter all patient data into electronic medical record
• Screens and routes patient calls to other clinic employees
• Ensures accurate registration, appointment scheduling and follow-up appointment scheduling in database.
• Obtains patient demographic and verifying insurance information
• Scanning pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc.
• Obtaining patient authorization for medical records release (HIPAA compliance).
• Communicates information related to COVID-19 with quarantine isolation team
• Answers general questions related to COVID 19
• Other duties as assigned.

Qualifications:

• Minimum of a High School Diploma or equivalent
• 1 – 2 years of experience in customer service.
• Equivalent combination of education and experience may be approved by manager
• Previous experience in a medical practice desired
• Experience with Microsoft Programs preferred
• Basic interpersonal and communication skills
• Ability to apply knowledge of office procedures and carry out tasks accordingly
• Ability to utilize the EMR system effectively
• Ability to demonstrate attention to detail
• Must be flexible, organized, and function well under pressure
• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.