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Job Description: Leasing Consultant

Overview:

The Leasing Consultant is the first point of contact for all customers and plays an important role in reaching and maintaining established occupancy goals. The primary responsibility is to build rapport with prospects and residents, while ensuring the tour, application, move in and tenancy is consistently an excellent customer experience.

Duties/Responsibilities:

Assist manager in marketing efforts, to include outreach, preferred employer programs, networking and social media campaigns.
Generate interest in the community by touring the property with prospects as you answer questions about the numerous amenities, local community and beautiful grounds
Gain familiarity with the IDM family of communities, floor plans, and availability
Highlight the quality of the community and the lifestyle available at our apartment homes by focusing on amenities offered, property location, and area
Facilitate the prospect application process by collecting appropriate information, initiating background checks, compiling files, and maintaining appropriate prospect contact
Provide detailed move-in information to incoming residents
Deliver a consistently high level of service to residents to exceed their expectations, while maintaining resident retention
Be attentive to detail, planning and organizing skills to perform required office activities and coordinate paperwork
Assist with coordination of work orders, fulfillment of resident needs, and facilitate communication to the maintenance staff and/or management as necessary

Skills/Abilities:

1-3 years relevant property management experience required
Excellent customer service skills with a strong attention to detail
Basic leasing knowledge - including Fair Housing Laws
Team player, willing to go the extra mile to provide concierge level customer service
Able to work in a fast-paced, self-directed entrepreneurial environment
Proficient with Microsoft Office Suite
Must be able to work weekends

Physical Requirements:

Prolonged periods of sitting, standing, and walking
Must be able to lift up to 15 pounds

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