Security Senior Service Technician

Overview

Company Overview:

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal—build a meaningful career while protecting what matters most through innovative security technology.

Job Description

Allied Universal Technology Services® is seeking a Senior Service Technician to lead the delivery of advanced service and support for integrated security systems. In this key role, you will leverage your expertise to perform diagnostics, maintenance, and complex repairs on enterprise-level access control and IP-based video surveillance systems, including electrified locking hardware, card readers, IP/analog cameras, intercoms, video recorders, and both wired and wireless networks. Join us in advancing our mission to be the world’s most trusted service provider through technical excellence and client-focused solutions

RESPONSIBILITIES:

• Travel to commercial client sites to service, identify, repair, troubleshoot, and detect access control equipment and IP-based video security systems. Including but not limited to:   
  • Electrified/non-electrified locks, card readers, ancillary door devices  
  • IP/analog cameras, head-end video recording devices  
  • Wired/wireless systems and intercom systems  
• Troubleshoot and resolve advanced installation issues efficiently and effectively to ensure company compliance, standards and building codes, as well as company safety policies and procedures  
• Execute, document and track service-related issues through ServiceNow in accordance with Federal, State and local regulations  
• Advanced knowledge of interpreting electrical schematics, CAD drawings and related documents for use in low-voltage applications  
• Provide high level of phone and on-line remote diagnostic support with a high level of customer service to both internal and external clients  
• Lead, collaborate and perform tasks with other internal teams and clients as required 

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent 
• Must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a company issued vehicle 
• Minimum of three (3) years of troubleshooting systems 
• Minimum of three (3) years of experience servicing access control, video and CCTV
• Possession of state specific licensing or ability to obtain and hold license once hired  
• Proficient computer skills with the ability to quickly navigate and oversee the use of multiple systems and applications  
• Exceptional interpersonal and communication (both oral and written) skills to document and report important information with all levels of the organization  
• Ensure the completion of tasks and projects, both independently and as part of a team, to meet deadlines and contribute to the overall success of the organization   
• Available for scheduled “on-call” duties to respond to emergency service tickets/requests  
• Advanced troubleshooting skills, mechanical and electronics aptitude  Highly proficient ability to work with a variety of hand and power tools  
• Capable of lifting with assistance up to 50lbs and work on various ladder heights 

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience in the electronic security industry 
• Experience with any of the following: Software House, CCURE, Lenel, AMAG, S2, Brivo, Milestone, Exacqvision, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI 

BENEFITS:

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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