E Commerce Support - Titanic

POSITION: E Commerce Support

Job Status: Full Time

ESSENTIAL FUNCTIONS

• Fill web orders in a timely manner while following Titanic protocol.
• Communicate effectively with web guests regarding returns, damages or other issues with order.
• Answer phone calls and emails from guests and handle appropriately regarding merchandise.
• Communicate with the Branson receiving dept. on orders that need to fill from there.
• Initiate transfer process between the shops on product shipping from Branson.
• Continuously monitor sold out items and add/remove stock from Branson as needed.
• Works with the web designer on ensuring pricing and titles are correct.
• Assist with inventory cycle counts and inventory maintenance, communicating with Merchandise Manager any potential discrepancies.
• Assist Receiving Department in processing freight.
• Help marketing with gift wrapping and shipping as needed.

POSITION QUALIFICATIONS

Experience:

Experience in Cash Handling using POS System and experience in Customer Service

Computer Skills:

Aptitude for learning company-based software.

Work Schedule:

Varied Scheduling based upon hours of operation.

Full-time position with Health Insurance - Dental, Vision, Medical and Company retirement plan - 401K