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We are a collection of family-friendly fun attractions in Pigeon Forge, TN. Our Guest Service Lead is a part of each attraction, Dolly Parton's Stampede, Pirates Voyage, Hatfield & McCoy Dinner Feud, Titanic, and The Comedy Barn. Join our team so we can "Greatly Exceed Expectations" together!
Availability must include nights and weekends.
Essential duties and responsibilities:
- Assist all guest service agents in a professional manner with admission, reservations, ticket changes, and other attendance-related needs and requests.
- Accurately run reports using various tools.
- Consistently reflect a courteous, upbeat, and positive attitude towards co-workers and guests, exemplifying, promoting, and advancing a culture of outstanding customer engagement and service.
- Maintain and display a working knowledge of the theaters and attractions.
- Resolve mistakes, errors, and issues related to bookings and or reservations.
- Capable of accurately entering data into the ticketing system and always displaying an excellent telephone presentation.
- The guest service lead handles a variety of duties by cross-training, including ticket booth, greeting, and phone reservations.
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Qualification Requirements:
- At least 18 years of age.
- Availability to work nights, weekends, and holidays.
- Education requirements include a high school diploma / GED or equivalent combination of education and experience.
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Physical Demands:
- Continuous sitting and stationary work.
- Continuous hearing and oral communication at a conversational level and at a high acuity level, in person and via phone.
- Continuous work with computers and ticketing systems.
- Occasional standing and walking on level ground as well as up and down steps.
- Occasional exposure to changes in temperature and humidity.
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