Hatfield & McCoy - Call Center & Box Office Attendant

Dolly Parton's Stampede, Pirates Voyage, Hatfield & McCoy Dinner Feud, the Titanic, and The Comedy Barn is a collection of family-friendly fun-attractions in Pigeon Forge, TN. Our guest service agents are a part of each attraction, and we want you to join our team so together we can "Greatly Exceed Expectations"!

This is an on-site position.

Seeking night and/or weekend availability.

Essential duties and responsibilities:

• Perform as a greeter and initial contact for guests by assisting them in a professional manner with admission, reservations, tickets changes, and other attendance-related needs and requests.
• Consistently reflect a courteous, upbeat, and positive attitude towards guests, exemplifying, promoting, and advancing a culture of outstanding customer engagement and service.
• Maintain and display a working knowledge of the theaters and attractions.
• Resolve mistakes, errors, and issues related to bookings and or reservations.
• Distribute tickets accordingly to guests as they arrive at show time.
• Capable of accurately entering data into the ticketing system and always displaying an excellent telephone presentation.
• Guest service agents handle a variety of duties by cross-training. Including ticket booth, greeting, and phone reservations.

Qualification Requirements:

• At least 18 years of age.
• Education requirements include a high school diploma / GED or an equivalent combination of education and experience.

Physical Demands:

• Continuous and occasional standing and walking on level ground as well as up and down steps.
• Continuous hearing and oral communication at a conversational level and at a high acuity level.
• Continuous work with computers and ticketing systems.
• Frequently exposed to changes in temperature and humidity.