Count Team Supervisor

Job Summary:

Supervises the operations of the Count Team clerks while providing a positive work environment, encouraging teamwork and cooperation within the department. All functions will be performed within the guidelines of the Saracen Casino Resort’s policies and procedures, Internal Control Standards and objectives.

Essential JOB Functions and Responsibilities 

• Oversees the; sorts, counts, and records contents of table game drop boxes, Kiosks and currency drop boxes, according to set procedures. 
• Verifies information contained in drop boxes to data stored on computer terminal. 
• Responsible for daily reports, minor repairs and maintenance of soft count equipment. 
• Responsible for general upkeep of soft count room and ordering. 
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. 
• Responsible for training Count Team Clerks. 
• Provides for safety and security. 
• Plans, supervises and monitors work.
• Ability to; add, subtract, multiply and divide in all units of measure. 
• Ability to carry out detailed oral or written instructions; and ability to deal with problems involving a few concrete variables in standardized situations. 
• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Attends all necessary training meetings.
• Assist in other projects, as directed.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.
• Outstanding example of and a credit to Saracen Casino Resort

QUALIFICATIONS/REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. 

• Must be a minimum of 21 years of age or older upon employment.
• High school Diploma or its equivalent required.
• 0 to 2 years supervisory experience required. 
• Adding machine, computer terminal operation, and currency counting machine skills helpful.
• Basic mechanical (repair) ability preferred. 
• Prior count room or money handling experience (casino or bank) is preferred. 
• MS Office applications experience required.
• Ability to communicate effectively both written and orally. 
• Must be able to perform the job duties of hard count and soft count team members.
• Must be able to grip objects and have good finger movement when counting and handling currency. 
• Must be able to differentiate denominations of chips and authenticity of currency.
• Must be able to sit/stand for extended periods of time. 
• Must present a well-groomed and professional appearance.

• Must possess excellent communication skills.

• Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.

• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to be approved for and maintain a valid gaming license.

• Work nights, weekends and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening

PHYSICAL, MENTAL AND WORK DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

• Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino. 
• Maintain manual dexterity to access computer via computer keyboard and operate 10-key calculator.
• Works in a fast-paced, busy, and somewhat stressful environment.
• Reaches with hands and arms; talk or hear; use hands to touch, handle, or feel objects, tools or controls. 
• Must have the physical ability to work with extreme weather as well as the ability to lift 75 lbs, to squat, stand or bend repeatedly.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

SAFETY SENSITIVE POSITION

This position is classified as a safety-sensitive position under applicable laws and regulations. The role requires heightened awareness and the ability to perform job duties safely and effectively, as it involves tasks that could impact the health and safety of employees, guests, and the public. As such, employees in this role may be subject to drug and alcohol testing in accordance with company policy and legal requirements.

Saracen Safety

• Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSH Act which are applicable to his own actions and conduct."

Here's a breakdown of what this means:

1. Compliance with Standards: Employees must follow the occupational safety and health standards established by OSHA. These standards are designed to protect workers from various hazards in the workplace.
2. Adherence to Rules and Regulations: Employees are also required to comply with any rules, regulations, and orders issued under the OSH Act. This includes following specific procedures and safety practices that are put in place to mitigate risks.
3. Personal Conduct: The clause emphasizes that employees' own actions and conduct must align with safety standards. This means that workers have a personal responsibility to engage in safe work practices and avoid behaviors that could endanger themselves or others.

Adhere to and promote the following:

READY STANDARDS

• R - Recognize
• E - Engage
• A - Appreciate
• D - Deliver
• Y - Yes, We Can! 

The Saracen Casino Resort is an Equal Opportunity Employer.