Poker Manager

Job Summary: 

As the Poker Room Manager, you will oversee all aspects of the poker room’s daily operations, ensuring that everything runs smoothly and efficiently. You will lead a team of poker hosts, dealers, and support staff. You will also provide training, ensure compliance with gaming regulations, and deliver outstanding customer service. The ideal candidate will have a deep understanding of poker games, exceptional leadership skills, and a passion for creating an extraordinary player experience. 

 Essential Functions and Responsibilities  

• Manage the daily operations of the poker room, including overseeing poker games, tournaments, and cash games.
• Supervise, train, and mentor poker room staff, including poker hosts, dealers, and support staff, ensuring they provide excellent customer service and follow house rules.
• Create and maintain a welcoming and professional environment for poker players, ensuring players have an enjoyable and positive experience.
• Coordinate and oversee the scheduling of poker games and tournaments, including special events and promotions.
• Monitor the integrity of the poker games, ensuring that all games are played fairly and according to company rules and regulations.
• Handle customer inquiries, resolve complaints, and address issues to ensure player satisfaction.
• Maintain a secure environment by ensuring compliance with gaming regulations and company policies.
• Work closely with the casino management team to ensure the poker room meets revenue goals, operational standards, and overall business objectives.
• Ensure that poker room equipment, such as chips, cards, and tables, are maintained and in good working condition.
• Keep track of player ratings, rewards programs, and promotional events.
• Prepare and maintain reports on poker room operations, including financials, game activity, and employee performance.
• Assist with the recruitment, hiring, and training of new poker room staff.
• Stay informed about industry trends, poker rules, and casino operations to bring new ideas and improvements to the poker room.
• Collaborate with marketing and promotional teams to develop strategies for attracting and retaining players.

 QUALIFICATIONS/REQUIREMENTS:  

• Minimum of 3 years of experience in casino or poker room operations, with at least 1-2 years in a supervisory or management role Preferred.
• In-depth knowledge of poker games, poker tournament formats, and casino operations.
• Strong leadership, interpersonal, and communication skills.
• Excellent problem-solving and decision-making abilities, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Proven ability to train, motivate, and manage a diverse team.
• Strong organizational skills and attention to detail.
• Knowledge of gaming regulations and compliance standards.
• Proficiency with poker room management software and casino systems.
• High school diploma or equivalent.
• Availability: Due to the nature of casino business demand patterns, this position will regularly include early morning, evening, weekend shifts and holidays as assigned work schedules including training and/or meetings.
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Physical Requirements and Work Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  

• Previous experience as a Poker Room Supervisor, Poker Manager, or similar role.
• Certification in gaming operations or management (e.g., Gaming License, Gaming Management Certification).
• Strong understanding of customer service and guest relations.
• Maintain physical stamina and a proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
• Must have good verbal and written communication abilities.
• Demonstrate keen observation skills to identify potential issues or opportunities. 
• Ability to pay close attention to detail and accurately report observations. 
• Strong situational awareness to quickly assess and respond to changing environments.

 Key Competencies: 

• Attention to detail
• High ethical standards
• Strong problem-solving skills
• Team player with a positive attitude

Why Join Us? 

• Competitive salary and tips
• Opportunities for professional development
• A dynamic and exciting work environment

 SAFETY SENSITIVE POSITION 

This position is classified as a safety-sensitive position under applicable laws and regulations. The role requires heightened awareness and the ability to perform job duties safely and effectively, as it involves tasks that could impact the health and safety of employees, guests, and the public. As such, employees in this role may be subject to drug and alcohol testing in accordance with company policy and legal requirements. 

Saracen Safety 

• Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSH Act which are applicable to his own actions and conduct." 

Here's a breakdown of what this means: 

1. Compliance with Standards: Employees must follow the occupational safety and health standards established by OSHA. These standards are designed to protect workers from various hazards in the workplace.
2. Adherence to Rules and Regulations: Employees are also required to comply with any rules, regulations, and orders issued under the OSH Act. This includes following specific procedures and safety practices that are put in place to mitigate risks.
3. Personal Conduct: The clause emphasizes that employees' own actions and conduct must align with safety standards. This means that workers have a personal responsibility to engage in safe work practices and avoid behaviors that could endanger themselves or others.

 Adhere to and promote the following: 

READY STANDARDS 

• R - Recognize
• E - Engage
• A - Appreciate
• D - Deliver
• Y - Yes, We Can!

 Saracen Casino Resort is an equal opportunity employer.