Dispatcher

PV Heating, Cooling & Plumbing is seeking a detail-oriented and customer-focused Dispatch Coordinator to join our growing team. In this role, you'll coordinate technician schedules, optimize routes, communicate with customers, and help ensure every service call runs efficiently. If you thrive in a fast-paced environment and enjoy solving scheduling challenges while delivering exceptional customer service, we'd love to hear from you.

In this role, you'll be the hub of our daily operations—coordinating technician schedules, optimizing routes, communicating with customers, and ensuring every service call runs as efficiently as possible. If you enjoy working in a fast-paced environment, solving scheduling challenges, and delivering exceptional customer service, this is an excellent opportunity to build your career with a team that values collaboration, accountability, and continuous growth.

Schedule

• Full-Time | In-Office
• Monday–Friday, 11:30 AM – 8:00 PM
• Occasional evenings and weekends as business needs require
• On-call support as needed
• Weekend and evening shifts may be eligible for remote work

Position Requirements

• Previous experience in dispatching, scheduling, logistics, or customer service (HVAC, plumbing, or home services preferred).
  
• Experience using dispatching software, CRM systems, or scheduling platforms.
• Proficiency with ServiceTitan (preferred), Microsoft Office, and general office technology.
• Strong organizational, multitasking, and time management skills.
• Excellent verbal and written communication.
• Strong attention to detail and problem-solving abilities.
• Ability to remain calm and professional in a fast-paced environment
  

Position Responsibilities

• Dispatch technicians based on location, skill set, and availability to maximize efficiency.
  
• Communicate appointment updates, ETAs, and scheduling changes with customers.
• Answer incoming calls and emails while delivering exceptional customer service.
• Create, update, and close work orders accurately in ServiceTitan.
• Coordinate parts ordering, deliveries, and purchase orders.
• Collaborate with CSRs and field technicians to optimize daily schedules.
• Complete administrative tasks and maintain accurate customer records.
  

Physical Requirements

• Ability to sit, stand, and use a computer for extended periods.
• Ability to occasionally bend, reach, and lift up to 25 lbs.
• Ability to communicate effectively by phone, email, and in person.
• Ability to work in a fast-paced office environment while managing multiple tasks.

Why Join PV Heating, Cooling & Plumbing?

• Supportive Culture: Join a driven, collaborative team that values accountability, teamwork, and having fun while delivering exceptional service.
• Meaningful Impact: Smart, efficient dispatching plays a vital role in delivering an outstanding customer experience.
• Growth Opportunities: Enjoy ongoing paid training, mentorship, and opportunities for career advancement.
• Our Values: We live by our C.A.R.E.S. values in everything we do—without compromise.

Benefits

• Competitive Pay
• Health, Dental & Vision Insurance
• 401(k)
• Paid Time Off & Paid Holidays
• Paid Training
• Career Growth Opportunities

Disclaimer: By submitting your application, you authorize PV Heating, Cooling & Plumbing to contact you by phone, email, and text regarding current and future employment opportunities.