Team Lead I

TEAM LEAD I

Who We Are: The CHROME Difference

We make banking simple: from smart, innovative technology to exceptional service, we create personalized experiences that surprise and delight our members every day. But more importantly, we are a Credit Union. That means we aren't here to maximize profits for Wall Street investors; we are a not-for-profit, member-owned cooperative. When you work here, your focus is on serving our 16,000+ members. At CHROME, we are more than just some place to bank; we invest in WOW moments.

The Role: Team Lead I

As a Team Lead I, you are not just managing a branch; you are the captain of our Wexford experience, leading the charge to turn Western Pennsylvania's best-kept financial secret into the region's preferred credit union! You will lead and inspire a passionate team of retail employees, teaching and motivating them in an enthusiastic way to make every face-to-face interaction simple and memorable. Your impact starts internally: you will build an environment of trust and collaboration, helping your team grow, learn, and deliver those legendary WOW moments that show our members they aren't just transactions (they are our friends and neighbors).

Beyond the branch walls, you will be an active force in our community, championing local business development and volunteering side-by-side with your team. Whether you are introducing local businesses to our Chrome@Work program, seeking out opportunities to build new member relationships, or helping someone navigate their financial journey, you are the face of CHROME. You will help members realize that banking doesn't have to be a chore; with the right technology and a truly caring guide, it can actually be something that shines.

What You'll Do (And How You'll WOW Us)

• Foster a warm, caring environment (Caring): Show members how much we care before showing them how much we know, personalizing their experiences to find the perfect solutions for their financial needs.
• Keep conversations simple and authentic (Human): Support members with their face-to-face banking needs, making complex financial processes wonderfully simple without going "all banker" on them.
• Lead and champion your team (Responsible): Train and motivate your retail staff with high energy, taking ownership of their professional growth and your branch's overall success.
• Embrace and share our technology (Open to Change): Educate both employees and members on CHROME's innovative tech, demonstrating how a contemporary digital-first approach simplifies everyday banking.
• Cultivate new relationships (More than the Member Expects): Actively seek opportunities to surprise, delight, and welcome new members into the cooperative, helping us grow our credit union family.
• Connect with our local neighborhood (Excellent): Represent CHROME out in the Wexford community by building partnerships through our Chrome@Work program and leading volunteer efforts.

What You Bring to the Table

The most valuable skills at CHROME require no talent at all: we can teach you the banking functions, but we need you to bring the passion. We are looking for:

• Banking Leadership: Previous banking experience required, including management and leadership responsibilities.
• Degree Preferred: A 4-year degree (preferred, but we value real-world experience too!).
• Tech Savviness: Comfort and confidence using modern technology, including mobile devices, tablets, and web platforms.
• Flexibility: Availability to work full-time at multiple locations with flexible hours.
• Certified Growth: Willingness to earn your Certified Credit Union Financial Counselor Certification (we will help you get there!).
• A "Human First" Mindset: You remember names, listen to stories, and see members as friends and neighbors.
• A High-Performer Attitude: You are coachable, proactive, and always ready to go the extra mile to find creative solutions and inspire your team.

Why You'll Love It Here (The Perks)

We ask you to care for our members, so we make sure we care for you. In addition to a livable wage, we offer:

• Health & Security: Comprehensive Medical (UPMC), Dental (Guardian), Vision, and 100% covered Short/Long-term Disability and Life Insurance.
• Time Off That Matters: Generous PTO, 11 paid Federal Holidays, your Birthday off, and even Pet Insurance and Pet Bereavement Days. Community Impact: Volunteer PTO. (Fun fact: In 2025, our team averaged 26 volunteer hours per employee!).
• Financial Wellness: 401(k) matching and HSA options.