ASSISTANT FRONT OFFICE MANAGER

Assistant Front Office Manager

Location:
Marriott Miami Dadeland | 9090 S Dadeland Blvd Miami Fl 33156 USA

Belong
• Be a part of an inclusive environment
• Be your authentic self
• Be a part of something bigger than you
• Be a part of a community far beyond our walls

Become
• We go where you want to go
• Achieve both career goals and life goals
• Adapt and grow
• Thrive on challenge and growth

Compensation: Salary
Schedule: Full-Time
Position Type: Management
Work setting: on-site

Benefits
· Health Insurance
· Dental and Vision
· Paid Time Off
· 401K
· Parking and Metro Reimbursement
· Travel Perks and Benefits
· Recognition and Rewards
· Growth Opportunities
· Holiday pay
· Free Meals
· Free uniforms
· Free life insurance
· Free short-term disability
· Exclusive Discounts via LifeMart
· …and much more!

Job Summary:
The Assistant Front Office Manager supports the Front Office Manager in leading daily front office operations, including Guest Services, Bell/Door Staff, and Switchboard. This role ensures seamless guest arrival and departure experiences while maintaining the highest standards of hospitality and operational excellence. The Assistant Front Office Manager actively engages with guests and associates to drive satisfaction, resolve concerns, and deliver personalized service. With a strong focus on team leadership, service quality, and financial performance, this position plays a key role in fostering a positive work environment and achieving departmental goals.

Job Family Core Work Activities
• Deliver exceptional guest experiences by anticipating needs, resolving concerns promptly, and ensuring service exceeds expectations.
• Lead, motivate, and develop front office associates through effective communication, coaching, and performance management.
• Support daily front office operations, ensuring efficient check-in/check-out processes and adherence to brand standards.
• Foster a collaborative team environment built on trust, respect, and accountability.
• Act as a role model by demonstrating professionalism, integrity, and a commitment to service excellence.
• Monitor service performance and implement continuous improvement initiatives to enhance guest satisfaction scores.
• Handle guest concerns and escalations with professionalism, ensuring timely and effective resolution.
• Communicate clearly and consistently with leadership and team members regarding goals, priorities, and operational updates.
• Assist in hiring, training, and developing associates to build a high-performing team.
• Ensure compliance with company policies, procedures, and financial controls, including credit and billing practices.
• Analyze operational challenges and make informed decisions to improve efficiency and service delivery.
• Support recognition programs and engagement initiatives to enhance associate satisfaction and retention.

Our Mission
We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision
To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values
We Inspire People
We Embrace Innovation
We Pursue Accountability

SOCIAL MEDIA SITES
Marriott Careers: https://www.youtube.com/user/MarriottJobs

Marriott Miami Dadeland
LinkedIn: https://www.linkedin.com/company/miami-marriott-dadeland/?viewAsMember=true
Website: https://www.marriott.com/hotels/travel/miadd-miami-marriott-dadeland/
Instagram: https://www.instagram.com/dadelandmarriottmiami/?hl=en
Facebook: https://www.facebook.com/MiamiMarriottDadeland/
Maps: https://www.marriott.com/hotels/maps/travel/miadd-miami-marriott-dadeland/

E-VERIFY
MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.