Benefits:

Competitive salary
Employee discounts
Paid time off
Bonus based on performance

Schedule / Expected Work Hours:

9 am – 6 pm
Must be available to work on Saturdays

Job Summary
We are seeking a reliable General Manager with an entrepreneurial spirit. This individual should be energetic, possess a strong personality, be self-motivated, and demonstrate leadership qualities. Comprehensive training is provided, so prior experience in esthetics is not necessary.

Responsibilities

Support both the office staff and the leadership team by making high-level decisions that drive the business forward.
Foster a positive work environment and actively mentor employees to help them thrive within the company.
Ensure every client receives an above-standard experience while supporting them in reaching their body transformation goals.
Drive profitability by implementing strategies to increase sales while diligently limiting operational costs.
Monitor and report on key performance indicators (KPIs), including sales, conversion rates, client retention, and team productivity, using insights to drive continuous improvement.
Develop and execute strategies to improve client retention, satisfaction, and lifetime value while maintaining a strong referral pipeline.
Manage day-to-day challenges and enforce company policies with a focus on efficiency.
Provide direct guidance and resources for every individual role within the location.
Use a combination of communication skills and operational savvy to navigate complex challenges as they arise.
Commit to ongoing self-improvement and professional learning to stay ahead in a fast-paced environment.

Qualifications

Transformational Leadership & Team Building: Recruit, train, and inspire a high-performing team by leveraging high Emotional Intelligence (EQ) to manage diverse personalities and resolve conflicts effectively.
Strategic Vision & Adaptability: Align the team with the company’s long-term vision while remaining agile enough to pivot strategies and prioritize tasks in a rapidly changing marketplace.
Financial Stewardship: Oversee departmental budgets, track expenses, and forecast costs to minimize waste and maximize profitability without compromising quality.
Operational Excellence & Optimization: Streamline workflows and eliminate inefficiencies to improve productivity while maintaining rigorous quality control standards across all services.
Client-Centric Management: Foster a culture of excellence by developing strategies to enhance customer satisfaction, proactively handling feedback, and ensuring all client needs are met.
Influential Communication & Negotiation: Act as a clear, concise liaison for all stakeholders—including vendors and senior leadership—using active listening and negotiation to secure favorable business outcomes.
Operational Systems & Accountability: Utilize core platforms (Mindbody, Excel, Teams) to monitor performance, manage scheduling and reporting, and hold the team accountable to key business metrics.
Risk Mitigation & Delegation: Ensure full legal and regulatory compliance and manage crises calmly, while empowering the team through effective delegation to focus on high-level growth

Compensation
$75,000 - $85,000 per year plus % of monthly sales

Learn more about this Employer on their Career Site

Med Spa General Manager