IoT Manager-Information Technology-Exempt

SUMMARY

This position is responsible for overseeing the deployment, integration, maintenance, and security of Internet of Things (IoT) and connected technology systems across hospitality properties. The IoT Manager ensures these systems enhance guest experience, operational efficiency, and property security while aligning with brand standards and technology strategy.

EDUCATION and/or EXPERIENCE

Associate’s Degree in Information Technology, Engineering, Hospitality Technology, or related field and a minimum of three (3) years related experience; or equivalent combination of education and experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Participate in the design, deployment, and lifecycle management of IoT systems including electronic locks, surveillance systems, smart lighting, guest room technologies, and digital signage.
• Manage daily operational support, monitoring, and maintenance of IoT systems across multiple properties.
• Collaborate with Property Operations, Facilities, Security, and IT teams to ensure reliable and secure system performance.
• Ensure IoT technologies support seamless guest experiences and operational workflows.
• Coordinate IoT deployments for new construction, renovations, and property upgrades.
• Work with Network Security to ensure cybersecurity best practices and regulatory compliance.
• Manage vendors, service providers, configurations, documentation, and asset of inventories.
• Troubleshoot system and connectivity issues with minimal disruption to guests.
• Provide after-hours and unscheduled support as business needs arise.
• Identify opportunities for automation, energy efficiency, and smart building enhancements.

SUPERVISORY RESPONSIBILITIES

May oversee vendors, contractors, and assigned technical staff. Responsible for coordination, evaluation, and performance oversight where applicable.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually quiet and is in an office setting. Office and property-based environment with occasional exposure to equipment rooms and field installations.

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.