CULTURE:

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

SUMMARY:

This position is the Lead Retail Associate in the Pinehurst Gift Shop. The primary purpose of this position is to lead and train retail sales staff in giving exemplary customer service and maintaining a clean, stocked and well organized Shop. In addition, this position will be the direct contact for the Coffee Shop for their Sundry Needs.

EDUCATION and/or EXPERIENCE:

High School diploma or General Education Degree (GED) and a minimum of 2 years of retail experience.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Greet guests and provide excellent customer service.
Work with Retail Operations Manager and Retail Operations Supervisor on training and mentoring all new retail employees who will work in the Gift Shop.
Communicate with Retail Warehouse on all restocking needs by using the set inventory par levels.
Communicate with buying team on product needs that are not warehoused.
Maintain a restock report on all Sundries and OTC Medications and send requests for fill in product to the buying team.
Work with the Pinehurst Coffee Shop to maintain their OTC Medication product needs.
Coordinate with retail warehouse regarding damaged product or items that need to be retagged.
Participate in all Gift Shop inventories and recounts.
Participate in the basic recovery of the sales floor and adhere to merchandising standards to maintain a clean, neat and easy to shop environment.
Develop new ideas to drive sales through merchandise, contests, and events.
Must be proficient in the use of our POS System.
Understand Sales Goals and help to achieve set goals each period.
Cross train and assist in all retail needs of the Links Shop and other retail locations as needed.
Maintain all needs for supplies – shopping bags, gift cards, cleaning supplies, etc.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of Internet software; Inventory software; Spreadsheet software and Word Processing software.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch and talk or hear. The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Also, must be able read and have the ability to see different areas in shop from register and ability to distinguish colors of merchandise.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.

Learn more about this Employer on their Career Site

Lead Retail Staff-Gift Shop-Full Time