Description

Call Center Representative

Reports to

Call Center Manager

Starting Pay:

Summary

This position is responsible for doing everything necessary to maintain Louisiana Eye and Laser Center’s growth, patient and physician satisfaction.

Essential Functions:

Handling a high volume of calls on a daily basis and take appropriate action for each call.
Maintain and elevate customer satisfaction
Ability to learn our information system quickly
Able to speak with patients and how to educate them over the phone
Meet customer service targets and goals
Scheduling patients
Monitoring provider schedules

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Skills and Qualifications:

Strong computer skills
Proficient in Microsoft Excel, Word and Outlook
Excellent interpersonal communication skills
Must be able to work some weekends
Strong problem-solving abilities
High degree of initiative
Ability to multitask
Effective time management
Patient-centered

Education and Experience:

High School Diploma or GED (Required)
Experience working in a professional Call Center that is fast paced with heavy call volume (Preferred)
Experience working in the ophthalmology/medical field (Preferred)
Medical terminology knowledge (Preferred)

Physical demands

Requires sitting for an extended period of time.

Affirmative Action/EEO statement

Louisiana Eye and Laser’s practice is to comply with all federal, state and local employment law, and it is committed to equal opportunity in employment. LEL is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, political affiliation, veteran status, membership or application for membership in a uniformed service such as the military or a public health service, genetic information or any other characteristic protected under federal, state, or local law.

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