Client Care Representitive

Schedule

This is a full-time position requiring flexibility to meet the needs of the business. Candidates should be available to work a combination of mornings, evenings, weekends, and holidays as scheduled.

Responsibilities

• Welcome clients and their pets with a friendly, professional attitude.
• Deliver exceptional customer service in person, over the phone, and via email.
• Schedule reservations and accurately manage client accounts.
• Check dogs in and out for daycare, boarding, grooming, and training services.
• Answer questions and educate clients about our services, policies, and recommendations.
• Maintain accurate records and ensure client information is up to date.
• Assist with retail sales and service recommendations.
• Help maintain a clean, organized, and welcoming lobby and front office.
• Work closely with the Pet Care, Grooming, and Training teams to ensure seamless communication.
• Handle behaviorally challenged dogs to support successful check-in and check-out experiences.

Ideal candidates bring a genuine passion for animals, a positive attitude, and a commitment to creating an exceptional experience for every client. The work is fast-paced and requires excellent communication, organization, and the ability to multitask while interacting with dogs ranging from 5 to 150 pounds.

Qualifications

• Excellent communication and customer service skills.
• Friendly, outgoing, and professional demeanor.
• Strong organizational and multitasking abilities.
• Reliable, detail-oriented, and eager to learn.
• Comfortable working in a fast-paced environment.
• Previous customer service experience preferred.
• Knowledge of dog health and behavior is a plus.
• Comfortable handling dogs of all sizes and temperaments.
• Passion for dogs and pet care is a huge plus!

What to Expect When Applying

• Phone screening regarding your application.
• An in-person interview to meet the department manager and tour the facility.
• An offer letter detailing position, compensation, and employment terms.
• Orientation and training classes covering company policies, procedures, dog body language, and behavior.
• Hands-on training with our experienced Client Care team.

Fast Facts About GBL

• Our Chapel Hill location opened in the summer of 2014.
• Our second facility is located in Pittsboro, NC.
• Every dog completes a comprehensive assessment before joining our Lodge family to ensure they thrive in an off-leash environment.
• We maintain a 10:1 dog-to-staff ratio to promote safety and fun.
• We are committed to providing an exceptional experience for every pet and every client.

Growth Path

Demonstrates readiness for the Supervisor position when

• Sets the standard for attendance – on time, every time and ready to go
• Consistent positive feedback from pet parents
• Mastery of booking and POS systems
• Demonstrates exceptional attention to detail and communicates effectively with all teammates
• Takes initiative to learn new skills and actively seeks out new responsibilities
• Upholds Dig’s Code of Conduct and positively contributes to team culture
• Full mastery of Pack Leader and Kennel Tech responsibilities
• Ability to lead, support, and hold accountable all front and back of house team members

What We Offer

At Digs, we take care of our pack. Dental and vision benefits kick in shortly after your start date, and at 90 days you're eligible for a 401(k) with up to 4% company match. At 6 months, medical benefits become available to full-time teammates, and after one year you can join our DigIn Shared Ownership Program — because we believe the people who build Digs should share in its success. Many locations also offer teammates discounted DayPlay as a little extra perk.

Digs Dog Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We are committed to diversity and inclusion and encourage all qualified individuals to apply.