Client Care Supervisor

Responsibilities

• Lead and support the Client Care team during daily operations.
• Deliver exceptional customer service to clients in person, over the phone, and via email.
• Assist with daily shift operations, task delegation, and workflow management.
• Coach and support team members while fostering a positive work environment.
• Handle client concerns professionally, confidently, and with empathy.
• Ensure accurate reservations, account management, and client communications.
• Maintain cleanliness, organization, and presentation of the front lobby and workspaces.
• Collaborate with Pet Care, Grooming, and Training teams to ensure seamless operations.
• Handle behaviorally challenged dogs to support successful check-in and check-out experiences.
• Help maintain company policies, safety standards, and operational procedures.

Ideal candidates bring a genuine passion for animals, strong leadership potential, and a commitment to providing an outstanding client experience with every interaction—for both pets and their parents. The work is fast-paced and physical, involving continuous movement, thorough cleaning, and direct engagement with dogs ranging from 5 to 150 pounds.

Qualifications

• Strong communication and interpersonal skills.
• Natural leadership abilities with a collaborative mindset.
• Confident multitasker who stays calm under pressure.
• Reliable, organized, and detail-oriented.
• Previous customer service experience required.
• Previous supervisory or leadership experience preferred.
• Knowledge of dog health and behavior preferred.
• Comfortable working in a fast-paced environment.
• Passion for dogs and pet care is a huge plus!

Growth Path: Supervisor II or Management

Supervisors are trusted operational leaders in the making who model Digs’ culture, drive daily performance, and develop others.  Advancement is earned through consistent leadership, reliability, and business acumen. Readiness for advancement includes:

• Consistent record of strong attendance and team engagement.
• Proven leadership and conflict-resolution skills.
• Deep understanding of both front- and back-of-house operations.
• Demonstrated ability to train and mentor others effectively.
• Strong alignment with Digs’ values and commitment to continuous improvement.

What to Expect When Applying

• Phone screening regarding your application.
• An in-person interview to meet the department manager and tour the facility.
• An offer letter detailing position, compensation, and employment terms.
• Orientation and training classes covering company policies, procedures, dog body language, and behavior.
• Hands-on leadership training with our Client Care team.

Fast Facts About GBL

• Our Chapel Hill location opened in the summer of 2014.
• Our second facility is located in Pittsboro, NC.
• Every dog completes a comprehensive assessment before joining our Lodge family to ensure they thrive in an off-leash environment.
• We maintain a 10:1 dog-to-staff ratio to promote safety and fun.
• We are committed to providing an exceptional experience for every pet and every client.

What We Offer

At Digs, we take care of our pack. Dental and vision benefits kick in shortly after your start date, and at 90 days you're eligible for a 401(k) with up to 4% company match. At 6 months, medical benefits become available to full-time teammates, and after one year you can join our DigIn Shared Ownership Program — because we believe the people who build Digs should share in its success. Many locations also offer teammates discounted DayPlay as a little extra perk.

Digs Dog Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We are committed to diversity and inclusion and encourage all qualified individuals to apply.