Description

The Operations Manager (Practice Manager) is responsible for the day-to-day administrative and operational oversight of front-end clinical operations at Crawford County Mental Health Center (CCMHC). This role ensures efficient patient access, registration, and intake of workflows while maintaining high standards of customer service, compliance, and operational performance. This position provides direct administrative supervision to registration staff and patient navigators and serves as the operational leader for patient flow from initial contact through service engagement. This position will be primarily located at 911 E. Centennial Pittsburg, KS, but will provide support to all clinical locations throughout the CCMHC health system. The Operations Manager partners closely with clinical leadership and executive staff to optimize access, improve workflows, and support CCMHC’s mission, regulatory requirements, and strategic initiatives.

Requirements

Primary Job Duties and Responsibilities:

Practice Operations & Patient Access

Oversee daily operations of registration/front desk and patient navigation/intake functions
Ensure efficient patient flow from check-in through service connection
Develop and maintain workflows for access, scheduling, and intake
Monitor and improve wait times, no-show rates, and access to care metrics

Staff Supervision & Development

Provide direct supervision to registration staff and patient navigators
Responsible for hiring, onboarding, training, and performance management
Ensure adequate staffing coverage and scheduling
Coordinate orientation and ongoing staff development

Workflow & Process Improvement

Identify inefficiencies and implement process improvements
Standardized procedures across access points and service lines
Collaborate with clinical teams to improve care coordination

Customer Experience & Service Excellence

Ensure high-quality customer service in all patient interactions
Address patient concerns and resolve service issues
Promote a welcoming, trauma-informed environment

Regulatory Compliance & Quality

Ensure compliance with CCBHC standards, KDADS, HIPAA, and 42 CFR Part 2
Support data collection, reporting, and audit readiness
Monitor documentation and operational data accuracy

Facility & Administrative Oversight

Maintain a safe, clean, and organized environment
Ensure materials and patient-facing information are current
Coordinate maintenance requests and monitor completion

Financial & Operational Performance

Monitor productivity and operational Key Performance Indicators
Assist with budget oversight related to operational areas
Support supply and equipment purchasing
Collaborate on revenue cycle optimization

Coordination & Communication

Serve as liaison between departments and locations
Coordinate with leadership and represent operations in meetings
Support continuity of operations planning (COOP)

Technology & Systems

Oversee operational use of EHR systems
Support implementation of new tools and technologies
Ensure accurate data entry and reporting

Credential and Experience Requirements:

Bachelor’s degree in business administration, Healthcare Administration, or related field. Relevant experience may substitute.
3–5+ years in healthcare or behavioral health operations
Prior supervisory experience required
Experience with front-end operations strongly preferred
Maintain the ability to communicate effectively via in person, telephone, and email communication.
Excellent organizational and problem-solving skills.

Crawford County Mental Health Center (CCMHC) is an Equal Opportunity

Employer

CCMHC provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At-Will Employment

I understand that I am an employee at-will and that neither this document nor any other document, writing, or manual creates, or is intended to create, a contract of employment between myself and Crawford County Mental Health Center. Crawford County Mental Health Center is an employment-at-will agency. This means an employee has the ability to quit employment for any or no reason, and an employer may terminate employment for no reason or for any non-discriminatory and/or non-retaliatory reason.

Ability to move freely in the community and in a wide variety of circumstances. Special accommodation that can successfully assist an incumbent will be provided.

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