F&B Supervisor

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities.

Job Overview
The Food & Beverage Supervisor is responsible for overseeing daily restaurant floor operations to ensure exceptional guest service, smooth service flow, and adherence to brand standards. This role supervises front-of-house staff including servers, bartenders, greeters, and bussers, while monitoring service quality, guest satisfaction, and operational efficiency.

This position operates in a fast-paced, guest-facing restaurant environment with frequent standing, walking, and active floor supervision. The role requires hands-on leadership during peak service periods, quick decision-making under pressure, and the ability to manage both guest experience and operational metrics simultaneously. Exposure includes indoor dining environments, kitchen-adjacent areas, and occasional outdoor service spaces. Success in this role requires strong leadership, attention to detail, and a commitment to delivering consistent, high-quality guest experiences.

Job Responsibilities

Restaurant Operations & Floor Supervision

• Supervise daily front-of-house operations including servers, bartenders, bussers, and greeters
• Ensure smooth service flow and adherence to service standards during all shifts
• Monitor food quality, service execution, and overall guest satisfaction
• Act as Manager on Duty in the absence of management when required

Guest Service & Experience Management

• Address and resolve guest concerns quickly and professionally
• Ensure guests receive prompt, courteous, and high-quality service
• Reinforce suggestive selling techniques to enhance guest experience and revenue
• Maintain a visible presence on the floor to support guest engagement and service recovery

Team Leadership & Support

• Assist in hiring, onboarding, and training of restaurant staff
• Provide coaching, direction, and performance feedback to team members
• Support staff scheduling based on occupancy levels and forecasted demand
• Promote teamwork, accountability, and service excellence across the team

Financial & Administrative Support

• Assist with daily administrative duties including payroll, labor tracking, and revenue reporting
• Perform daily and bi-weekly tip distribution accurately and in accordance with policy
• Monitor labor costs and support revenue control efforts
• Assist with inventory tracking and ordering procedures as needed

Inventory & Operational Controls

• Conduct inventory counts and support inventory management systems
• Monitor product usage and assist in maintaining cost control standards
• Ensure proper handling and organization of supplies and operational materials

Systems, Compliance & Standards

• Utilize POS systems for transactions, reporting, and operational tracking
• Ensure compliance with company policies, safety procedures, and brand standards
• Maintain cleanliness and organization of restaurant and service areas
• Support enforcement of health, safety, and operational guidelines

Job Requirements
Education: High school diploma or equivalent required.

Experience: 2–3 years of restaurant experience required, preferably in hotels or resorts; minimum 1 year of supervisory experience required.

Skills and Abilities:

• Strong leadership and team supervision skills
• Excellent customer service and guest recovery abilities
• Strong organizational skills and attention to detail
• Ability to make quick decisions in high-pressure environments
• Knowledge of inventory control and labor management practices
• Proficiency with POS systems
• Strong communication skills for staff direction and guest interaction
• Ability to train staff on suggestive selling techniques
• Financial awareness including labor, revenue, and tip distribution tracking
• Ability to multitask and maintain composure during peak service periods

Certifications: Food safety certification and alcohol service certification preferred (as required by local regulations).

Travel required: No regular travel required.

Physical requirements:

• Constant walking and active floor presence throughout shifts
• Frequent standing, reaching, balancing, and use of fine and gross motor skills
• Occasional to frequent sitting, bending, crouching, and pushing/pulling
• Ability to lift and carry up to 10 lbs. constantly, up to 50 lbs. frequently, and up to 100 lbs. occasionally

• Continuous visual and auditory awareness required for guest service and safety

• Ability to work in a physically active, fast-paced restaurant environment

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.