Drop-in Support Desk Assistant Coordinator

The University of Pittsburgh’s Information Technology department (Pitt Digital) is seeking a customer service assistant. This position is responsible for being the main point of contact at Drop-In Support Desk locations while a Coordinator is otherwise occupied. The Coordinators need time away from the main customer desk to attend to other tasks such as interviewing student worker applicants, approving timecards, other administrative duties since Coordinators are supervisors of the drop-in support student workers (~25). The Assistant Coordinator will be called upon to provide coverage for any gaps in shift staffing. The Assistant Coordinator will check-in customers and provide initial triage. The incumbent will attend to customers by performing basic troubleshooting. The IT service desk assists students, faculty, and staff with technology related needs.

Customer service experience.