Omni William Penn Hotel

Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we’ve welcomed movie stars, politicians, world leaders, professional athletes, and business icons—cementing our place as one of the city’s most celebrated destinations.

At Omni William Penn, our associates are the heart of our success. We foster an All In culture where respect, gratitude, and empowerment are part of every day. Here, you’ll find: A supportive environment with training and mentoring opportunities, Dedicated teammates who take pride in delivering exceptional service, and A workplace where your contributions truly make a difference. If you’re a friendly, motivated individual with a passion for serving others, we invite you to bring your talents to our team. Discover the pride and excitement of working for a company known for its tradition of excellence.

Purpose: The main purpose of the Senior Front Desk Supervisor is the correct and appropriate checking in and checking out of guests and providing services to these guest in a courteous and professional manner. The Senior Front Desk Agent also needs to be familiar with the A.M. and P.M. checklist.

Reports to: Director of Front Office, Assistant Front Office Manager. Front Desk Managers

Essential Functions:

To be thoroughly acquainted with all check-in policies and procedures.
To be thoroughly acquainted with all check-out policies and procedures.
To be familiar with guest scenarios.
To be familiar with all technical equipment related to the Front Desk.
To be familiar with all hotel facilities.
Understanding and adherence to Selling Strategy calendars by all Front Desk agents.
Read, initial and sign the ‘Ideal Service Recovery’ standard and procedure.
To be familiar with general organization set-up.
To be familiar with the inter-relationship between the different departments.
Must be able to train new associates.
Must be familiar with shift checklist and be able to run the desk in absence of the assistant manager.

Hotel Specific Essential Functions:

Must be familiar with Opera PMS, voice mail system, Avaya telephone systems
Must complete 1 MOS Audit Per Day and Maintain Tracking Board.
Able to complete full system “Reorganization” and operate Front Desk manually.

Tools and Equipment:

Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine

Working Environment:

Interior and on occasion exterior of hotel with exposure to weather conditions.

Physical Job Requirements (for essential functions only)

Lifting/Pushing/Pulling/ Carrying

Must be able to Lift up to 25llb, Pushing/ pull a bell cart fully loaded with luggage. Also be able to carry a full suit case

Bending/Kneeling

Must be able to bend over for extend periods of time and be able to kneel when needed

Mobility

Move to copier and computer room to perform FOM functions (30 – 50 feet)
Ability to attend department and other required meetings (50 – 500 feet) 20% of 10 hour shift

Continuous Standing

Performing guest services at desk – 20% of 10 hour shift

Climbing

No climbing required

Driving

No driving required

Work Environment

Inside 100% of work period (approximately 8 hours shift)

Hearing/Vision/Speech/Literacy

Hearing is moderate (Ability to communicate with guests and staff)
Vision is critical (Key control, cashiering, run and verify reports, etc)
Speech is moderate (Ability to handle guest relations and supervise staff)
Literacy is critical (Ability to run and verify reports, cashiering duties)

Chemical/Agents Used

No chemicals/agents used

Protective Clothing

No protective clothing required

Equipment Operation

Computer system 80% of time, copier 5%, fax machine 5%, printer 5%, switchboard 5%

Other Considerations

There are no other consideration

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Learn more about this Employer on their Career Site

Front Office Supervisor