Host/Hostess - Tapville Pittsburgh

At Tapville, the customer experience reigns supreme, and that's not just lip service. Tapville team members are cheerful, reliable, attentive, and conscientious team players. And they're down with our core mission: To create a welcoming, friendly environment where folks can enjoy good beer and wine alongside great food, free of distractions.

Job Summary
 

Tapville Social Guest Ambassadors make the first impression and set the tone for a simple, hassle-free guest experience.

Guest Ambassadors embody Tapville's Core Values and work both independently and collaboratively to deliver Tapville

Social’s operating and Five-Star service standards.

Key Attributes

• Positive, Patient Communicator

• Reliable

• Problem Solver

• Organized

• Detail-oriented Job Duties

• Represent Tapville's Core Values

• Answer phones within two rings, answering questions and taking reservations in a friendly and efficient manner

• Manage waitlist and prepare seating assignments prior to service

• Greet guests in a friendly and professional manner and escort them to their table

• Thank and re-invite departing guests

• Ensure guests receive Tapville's Five-Star guest experience; follow up on any issues and complaints to maximize guest

  satisfaction

• Execute role-specific Tapville Social brand operating procedures

• Organize, stock, and clean station

• Adhere to all safety and sanitation procedures

Qualifications

Skill Requirements

• Hard-working, team player

• Good communication skills

• Capable of performing calmly and effectively under pressure

• ServSafe Management, Allergen, and Basset certification

Physical Requirements

• Must be at least 18 years old

• Able to work flexible shifts and schedules, inclusive of weekends and some holidays

• Able to stand for up to 10 hours per day

• Able to exert fast-paced mobility to accomplish tasks. Bend, lift, carry, reach/extend arms and hands above shoulder height

  frequently, or otherwise move in a constantly changing environment.

• Ability to work within the following conditions: wet floors, temperature extremes, and loud noise

• Maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards