Patient Services Representative- Northern Gastroenterology (Wexford)

Northern Gastroenterology, located at 5500 Brooktree Rd, Wexford, PA 15090, is seeking a friendly, organized, and dependable Patient Services Representative to join our fast-paced, growing gastroenterology practice in the North Hills of Pittsburgh. This full-time position works Monday through Friday, 8:00 AM to 4:30 PM, with occasional travel to other office locations as needed. Our team proudly serves an estimated 80 patients per day, and the ideal candidate will thrive in a high-volume environment while delivering exceptional customer service. Responsibilities include greeting and checking in patients, scheduling appointments, verifying insurance, collecting payments, and supporting front office operations to ensure a smooth patient experience. Previous experience working in a medical office is preferred. If you are a compassionate professional with strong communication skills and attention to detail, we encourage you to apply and become part of our dedicated healthcare team.

Responsibilities:

• Provide a warm greeting for all patients. 
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions. 
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.

• Completion of high school graduate or equivalent is required.
•  Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. 
• Two years of experience in a medical / billing / fiscal or customer service function is preferred. 
• Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.
  
  Licensure, Certifications, and Clearances:
   
• Act 34 with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran