Sales Coordinator

Position Overview 

GAMMA Sports is seeking a detail-oriented and highly organized Sales Coordinator to support our sales team across tennis, pickleball, and padel categories. This role is critical to ensuring smooth day-to-day operations, serving as a key point of contact for both internal teams and customers. 

The ideal candidate thrives in a fast-paced environment, is highly responsive, and enjoys supporting a sales team while delivering a strong customer experience. 

Key Responsibilities 

Sales Support & Order Management 

• Create and manage estimates and sales orders  

• Ensure accuracy of pricing, promotions, and product details on all orders  

• Assist sales reps with order processing, follow-ups, and customer requests  

• Track order status and proactively communicate updates to customers and the sales team  

Customer Service & Communication 

• Manage and respond to the sales inbox in a timely and professional manner  

• Answer inbound customer phone inquiries, providing product information and order support  

• Serve as a reliable point of contact for retailers and partners  

• Escalate issues as needed while maintaining a high level of customer satisfaction  

Product & Portal Management 

• Set up and maintain product listings across various retailer and distributor portals  

• Ensure product information, pricing, and assets are accurate and up to date  

• Coordinate with internal teams to reflect new product launches and updates  

Cross-Functional Collaboration 

• Work closely with sales, marketing, operations, and customer service teams  

• Support promotional execution by ensuring correct pricing and codes are applied  

• Assist with reporting, data entry, and general sales operations tasks 

Qualifications 

• Bachelor’s degree in Business, Marketing, Sports Marketing or related field  

• 1-3 years of sales, account management, or customer service experience  

• Strong attention to detail and organizational skills 

• Excellent written and verbal communication skills 

• Ability to manage multiple priorities and meet deadlines 

• Demonstrated initiative and a strong work ethic, with a willingness to take ownership and proactively solve problems. 

• Highly responsive and dependable, especially in a fast-paced, team-oriented environment 

• Proficient in Microsoft Office Suite, experience with ERP systems (Netsuite) is a plus 

• Passion for sports, particularly tennis, pickleball and padel, a strong plus. 

What We Offer 

• Competitive salary 

• Comprehensive benefits package (health, dental, vision, 401k with match). 

• Paid Time Off 

• Parental Leave 

• Hybrid work environment with flexibility 

• Employee discounts on GAMMA Sports products. 

• Opportunity for professional growth in a dynamic, sports-focused company. 

• A collaborative, energetic, and sports-focused work environment. 

About GAMMA Sports 

GAMMA Sports is a Pittsburgh-based, family-owned manufacturer with a 50-year legacy of innovating in racquet sport equipment, including tennis and pickleball. Best known for its patented breakthrough string technologies, GAMMA has leveraged its racquet sports expertise to develop high-quality paddles, balls, grips, and accessories that empower people who love to play at all levels.  Providing equipment and education to help improve your game, the brand has become a trusted name among coaches, trainers, and racquet sport enthusiasts around the world.