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Pittsburgh Zoo & Aquarium
Position Description
Position Title: Seasonal Emergency Medical Technician (EMT)
Job Code:
Department: Safety and Security Job Grade:
Reports To: Director of Safety and Security FLSA Status: non-exempt
Purpose:
The Seasonal Emergency Medical Technician (EMT) provides prompt, professional emergency medical care and first aid services to guests, staff, volunteers, and contractors at the Pittsburgh Zoo & Aquarium. This role supports a safe, welcoming, and responsive environment within a high-volume public attraction and works collaboratively with Zoo Operations, Security, and external emergency responders.
Essential Job Functions:
- Respond quickly and professionally to medical emergencies and first aid needs across Zoo grounds.
- Provide basic life support, emergency medical care, and first aid in accordance with EMT certification standards and established protocols.
- Assess medical situations, determine appropriate levels of care, and make sound decisions in high-stress and public-facing environments.
- Coordinate with local emergency medical services, fire, and police departments when advanced medical intervention or transport is required.
- Maintain accurate, timely, and confidential documentation of all medical incidents and treatments rendered.
- Monitor, maintain, and restock medical supplies, first aid stations, and emergency response equipment.
- Communicate clearly, compassionately, and professionally with guests, families, and staff during medical incidents.
- Support Zoo-wide safety initiatives, emergency preparedness drills, special events, and peak attendance operations.
- Is familiar with emergency management and contingency planning. Participate in regular drills.
- Has the ability to serve as a solo medical provider in an emergency situation.
Other Functions:
- Serves as a dual hybrid security officer/EMT.
Performance Factors:
- Professional judgment and decision-making under pressure
- Clear communication and customer service skills
- Ability to remain calm and composed in emergency situations
- Reliability, teamwork, and adherence to safety protocols
- Accuracy and completeness of incident documentation
Education/Experience/Knowledge/Skills:
- Current EMT certification (Commonwealth of Pennsylvania or eligible for reciprocity).
- Current CPR/AED and First Aid certification. Previous EMT experience required; experience in public venues, events, or high-traffic environments preferred.
- Strong interpersonal skills with the ability to interact professionally with diverse populations.
- Knowledge of emergency response procedures, first aid practices, and patient assessment techniques.
- Ability to work weekdays during the summer season and evenings/weekends during peak and special event seasons.
Physical Requirements:
- The ability to stand and walk for long periods of time on even and uneven surfaces. The ability to lift to 50 lbs. without assistance. The ability to sit, squat and walk for extended periods. he ability to work in normal and inclement weather conditions.
- Available to work regular days, nights, weekends and holidays as needed.
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