About GNC

Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it. Join us in empowering others to Live Well!

What We’re Looking For:

At GNC we embrace a “Live Well” philosophy, fostering a dynamic environment where innovation meets passion. Whether someone is an athlete or just starting to focus on their health, we want to deliver the cutting-edge products they deserve. We are looking for an individual who is excited and eager to play a pivotal role in driving excellence in the health and wellness industry. This position offers the opportunity to engage in a collaborative environment where you will make a personal impact every day.

The Service Desk Analyst position provides first level problem determination, tracking and resolution or escalation for company owned systems. The ideal candidate will possess excellent customer service and communication skills and assist in delivering world-class support to our associates in a collaborative, team environment. This is a dynamic environment which offers exposure to many technologies.

What You’ll Do:

This is a Full-Time Hourly Position

Schedule will be Tuesday through Saturday 11:00am to 7:30pm

JOB RESPONSIBILITIES:

Assumes primary responsibility for installation and initial support of all in-house technology and applications being used
Provide first level contact, documentation, incident management and resolution for all associates
Evaluate routine problem situations and determine which emergency operations or escalation procedures are required, consulting with a supervisor as appropriate
Log all issues properly into the IT Service Desk management software
Place service calls or utilize depot maintenance on store equipment, including troubleshooting, dispatching service providers and/or maintenance shipping of hot spares by consulting with a supervisor
Provide professional, courteous, prompt, and accurate support and solutions to users
Follow up with the customer providing updates as needed and, if applicable, follow up with internal GNC personnel or external vendor ticketing systems/contacts and provide the customer with necessary updates
Gather and document detailed problem information and troubleshooting steps
Utilize the internal Service Desk knowledgebase and procedures while sharing documented resolution information with team members so that future issues are resolved faster
Gain a working knowledge of systems used and standard operational procedures that are in place
Work with IT on-call engineers and/or vendor support contacts to resolve technical problems
Communicate effectively when translating technical information to/from non-technical users
Identify end user training opportunities based on user issues reported through the Service Desk
Provide feedback to management on ways to increase first call resolution and customer satisfaction
Additional duties as assigned

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

PHYSICAL ASPECTS/WORK ENVIRONMENT:

Work schedule Tuesday through Saturday 11:00am to 7:30pm
Regularly required to stand; walk; sit; use hands or fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
Regularly/Occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The noise level in the work environment is usually low/moderate.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

QUALIFICATIONS:

Bachelor’s Degree in Computer Science, Business Administration or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required
1+ years of previous professional IT organization, Helpdesk, Service Desk, or Customer Call Center experience preferred
Apple/MAC skills preferred
Mobile device or Point of Sale support experience preferred
High degree of proficiency MS Office Suite, Outlook & Internet applications
Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
Solid understanding and application of mathematical concepts
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
Ability to work with and influence peers and senior management
Self-motivated with critical attention to detail, deadlines and reporting
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to read, write, and comprehend simple instructions, short correspondence, and memos
Ability to work overtime as necessary

General Nutrition Centers, Inc. is an Equal Opportunity Employer

Learn more about this Employer on their Career Site