Team Lead- Pittsburgh

Barber National Institute

Title: Team Leader – SE/UCPS

Service Line / Department: IDS Adult Day / Pittsburgh Unlicensed CPS
Reports To: Program Specialist
Status: Non-Exempt

Mission Alignment

The Team Leader – SE/UCPS advances the mission of Barber National Institute (BNI) by supporting adults with intellectual disabilities and related needs through person-centered services that promote independence, community inclusion, skill development, and meaningful engagement. This role partners closely with the Program Specialist to ensure daily operations, staff support, documentation, and service coordination reflect compassion, accountability, and an unwavering belief in human potential.

Overview / General Description

The Team Leader – SE/UCPS provides direct support to individuals enrolled in Supported Employment (SE) and Unlicensed Community Participation Services (UCPS) programs while assisting the Program Specialist with day-to-day operational coordination. The role supports staff coaching, service documentation, scheduling coordination, regulatory compliance activities, and communication across programs and community settings. This position serves as a functional leader and resource to staff working in community-based environments and helps ensure continuity, quality, and person-centered service delivery. The Team Leader also supports program documentation processes, satisfaction surveys, service activity tracking, and participation in interdisciplinary meetings to help individuals achieve meaningful outcomes.

Essential Functions / Key Responsibilities

• Support and monitor SE and UCPS staff working in community settings by providing guidance, coaching, communication, and problem-solving support to promote consistent, person-centered service delivery.*
• Provide direct support services to individuals participating in SE and UCPS programs, including community-based support, engagement, transportation assistance, and documentation to ensure individualized goals and service needs are met.*
• Maintain accurate and timely documentation, individual records, service activity logs (SALs), and program information within approved systems, including CareLogic, to support compliance, continuity of services, and regulatory requirements.*
• Assist the Program Specialist with operational coordination activities, including tracking required staff Learning and Development completion, driver documentation, satisfaction surveys, and other program-related administrative processes.*
• Participate in interdisciplinary meetings, including Individual Support Plan (ISP) meetings, Supports Intensity Scale (SIS) assessments, intake meetings, and team collaboration activities to support coordinated services and individualizes outcomes.*
• The responsibilities below reflect expected behaviors at the leader level and may apply to both people leaders and functional leaders. Application of these responsibilities is aligned to the scope of the role, including decision-making authority, accountability, and organizational structure.
• Provide direction, guidance, and performance feedback to team members as applicable to the role; manage resources effectively; ensure compliance with policies, procedures, and regulations; and support innovation and continuous improvement at the program level.
• Translate organizational and service-line priorities into clear program-level goals, team expectations, and measurable outcomes to ensure consistent execution and accountability.
• Maintain collaborative working relationships with internal departments and community partners to support coordinated, responsive services for individuals and families.
• Monitor operational trends, local challenges, and regulatory updates that impact the program; communicate relevant observations to leadership and support continuous improvement efforts.
• Foster a culture of psychological safety, continuous learning, and accountability by encouraging open dialogue, shared problem-solving, and professional growth within the team.
• Invest in personal leadership development by engaging in Learning and Development opportunities, seeking feedback, and modeling the Core Commitments in daily practice.
• Prioritize role-specific leadership and operational responsibilities, including coordination, coaching, scheduling, workflow oversight, and performance support as applicable; provide direct support as needed to ensure continuity of operations.
• Reinforce mission-centered communication, confidentiality, and professional conduct to ensure alignment with organizational values and a respectful, inclusive team environment.
• Create a safe, supportive environment by modeling and reinforcing safety practices, ensuring staff participate in required safety learning, and escalating risks promptly to protect individuals, families, and team members.*
• Partner with core administrative teams—including Governance, Risk, and Compliance; Human Resources; Information Technology; Finance; and Strategic Communications—to meet requirements, uphold policies, support recruitment and staff development, ensure technology and data security practices are followed, align to budget processes, and strengthen timely, mission-centered communication across the organization.*
• Model BNI’s Core Commitments, collaboration, transparent communication, problem-solving, adaptability, and ethical judgment, and maintain confidentiality of sensitive information in accordance with policy and applicable laws.*
• Other related duties as assigned that support the mission and purpose of Barber National Institute.

*Essential function of the job as designated by Barber National Institute for ADA purposes (used to support ADA compliance and the interactive process).

Core Commitments (Leader) 

Core Commitments define how the work is done. Team members in this role demonstrate collaboration, transparent communication, problem-solving, adaptability, confidentiality, and ethical judgment. 

• Result Driver: Sets SMART goals, monitors progress, and holds team members accountable for results and expectations. 
• Insightful Decision Maker: Gathers and interprets data, evaluates risks, and considers multiple perspectives when making decisions. 
• Problem Solver: Breaks down issues, identifies root causes, applies structured solutions, and engages staff in resolution. 
• Compassionate Influencer: Builds trust, responds with empathy, addresses conflict fairly, and creates an inclusive team culture. 
• Talent Cultivator: Develops team strengths, coaches performance, supports learning, and builds bench strength. 
• Change Navigator: Explains the “why” behind change, supports staff through transitions, and reinforces expectations. 
• Transparent Communicator: Provides clear expectations, timely feedback, and open communication; avoids gossip and inconsistency. 
• Business Strategizer: Manages resources responsibly, uses data to inform decisions, and balances service quality with operational efficiency. 

Qualifications

Education: High school diploma or GED required. Associate degree in human services, psychology, education, rehabilitation, social services, or a related field preferred.
Experience: Minimum one to three years of experience supporting individuals with intellectual disabilities, autism, behavioral health needs, or related populations required. Prior experience providing community-based services, staff guidance, service coordination, or program support preferred.
Equivalency: Equivalent combinations of education and directly related experience supporting individuals with disabilities in community-based or human service settings may be considered.
Licensures/Certifications: CPR and First Aid certification required or must be obtained within designated timeframe. ACRE certification preferred. Valid driver’s license and ongoing compliance with all agency and insurer driving eligibility requirements are required for any role-related travel, including transporting clients in a personal vehicle, which requires maintaining current vehicle registration, inspection, and insurance coverage.

Knowledge, Skills, and Abilities

• Knowledge of person-centered practices and community-based support services for individuals with intellectual disabilities and related needs.
• Ability to support, coach, and guide staff in community-based service environments while reinforcing program expectations and compliance standards.
• Strong interpersonal, communication, and collaboration skills with the ability to build positive relationships with individuals, families, staff, and community partners.
• Ability to maintain accurate documentation, records, and service information within electronic systems, including CareLogic or similar platforms.
• Ability to prioritize tasks, manage competing responsibilities, and support daily program operations in a fast-paced environment.
• Knowledge of confidentiality requirements and ethical standards related to human services and protected information.
• Ability to exercise sound judgment, problem-solving, and decision-making within established program guidelines and under the guidance of leadership.
• Ability to participate effectively in interdisciplinary meetings, assessments, and collaborative planning activities.
• Basic proficiency with computer systems, Microsoft Office applications, electronic documentation systems, and communication tools.

Physical and Environmental Requirements

• Combination of a standard office environment and community-based settings, with regular movement between program spaces and community activities.
• Frequent use of computer, telephone, and other standard office equipment.
• Ability to sit or stand for extended periods; speak clearly; hear and understand verbal communication; and engage effectively in both in-person and virtual meetings.
• Frequent use of hands for typing, writing, and operating standard office equipment.
• Frequent standing, walking, and movement between offices, departments, or programs to support operations and team engagement.
• Occasional pushing or pulling of light objects (e.g., office equipment, carts, materials) consistent with a standard office environment.
• Visual ability to read screens, review documents, and interpret data.
• Ability to enter and exit vehicles, drive agency vehicles, and assist individuals entering and exiting vehicles for community activities.
• Ability to navigate community environments including uneven surfaces, stairs, curbs, and public spaces while supporting individuals safely.
• Occasional lifting and carrying of materials up to 20 lbs.
• Frequent travel between Barber National Institute locations, program sites, or community-based settings as required by the role.
• May require flexibility to support operational needs outside of standard business hours, including evenings or weekends as needed.
• ADA: Barber National Institute provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions of the job.

Regulatory Statement

This position requires successful completion of all regulatory and agency-mandated clearances, including criminal background checks, child abuse clearances, and fingerprinting, as applicable. Ongoing compliance with all required clearances, professional development, and certification requirements outlined in applicable laws, regulations, and agency policies is required.

All staff must maintain confidentiality and uphold Barber National Institute’s mission, values, and ethical standards.   

Perks with a Purpose 
Our benefits are created with YOU in mind. 

Healthcare 
• Highmark Medical and Mental Health 
• Delta Dental and Davis Vision Coverage 

• Health Savings Account/Flexible Spending Accounts 

• Teladoc Virtual Health 
Financial Well-being 
• 401K Retirement Plan with Employer Match   
• On-Demand Pay 
• Employee Referral Bonus Program 
• Student Loan Forgiveness 
• College Scholarship & Tuition Discounts 
• Employee Discounts 
Life & Family Support 
• Company Paid Life Insurance 

• Short & Long-Term Disability Insurance 
• Employee Assistance Program 
• Erie Campus*- discounted on-site weekday childcare 
• Employee discounts for select BNI events and services 

• Generous Paid Time Off  

• Seven Paid Holidays

Who is Barber National Institute?

The Barber National Institute is a non-profit committed to its mission of providing the highest quality services for children and adults with autism, intellectual disabilities or behavioral health challenges and their families. Since our founding in 1952, we have evolved into a multi-faceted organization serving more than 6,200 individuals annually with a wide range of educational, vocational, residential and behavioral health programs.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, protected veteran status, disability or any other legally protected status. If you need an accommodation to apply, please contact HR. EOE

Any consideration of the background check will be an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job.