Vice President, Client Operations Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Client Service Manager to join our team. This role is located in Lake Mary, Florida.

In this role, you’ll make an impact in the following ways:

• Develop and maintain strong client relationships by demonstrating expertise in client operations and reporting, ensuring consistent and high-quality service delivery.
• Lead a team of client service professionals, fostering a collaborative and empowering work environment that aligns with BNY's principles and supports the strategic pillars.
• Analyze client feedback and operational data to identify areas for improvement, implementing solutions that enhance client satisfaction and operational efficiency.
• Ensure compliance with industry regulations and company policies by maintaining up-to-date knowledge and training within the team.
• Collaborate with cross-functional teams to address client inquiries and issues promptly, ensuring alignment with organizational goals and client expectations.
• Drive initiatives to improve client service processes, leveraging technology and best practices to optimize service delivery.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in Business, Finance, or a related field preferred.
• Relevant certifications in client service or management.
• Typically 4-7 years of experience in client service management or a related field, with a track record of leadership and operational excellence.
• 0-1 years of management experience preferred. Experience in an operational area and/or client services preferred.
• Strong leadership and team management skills, with the ability to foster a collaborative and client-focused environment.
• Excellent communication and interpersonal skills, essential for building and maintaining client relationships.
• Analytical and problem-solving abilities, with a focus on operational improvement and client satisfaction.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn 

 Here’s a few of our recent awards: 

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.