Volunteer and Engagement Coordinator

Employment Type:

Shift:

Description:

Volunteer Engagement Coordinator, manages all aspects of the volunteer experience, including recruitment, onboarding, training, scheduling, and ongoing support for individual and corporate volunteers. The Coordinator will collaborate with program leadership to identify opportunities where volunteer engagement can enhance service delivery and align with organizational priorities.

Additionally, this position oversees Pittsburgh Mercy’s in‑kind gifts program, ensuring that donated items are solicited, received, documented, and distributed in support of client and program needs. The role also supports events, donor engagement, and various Development Department initiatives to further fundraising and outreach goals.

Essential Functions:
• Oversee volunteer onboarding, training, and communication to ensure successful engagement.
• Ensure all required Federal, State, and Local volunteer clearances are completed.
• Develop and implement a volunteer recruitment strategy to expand engagement.
• Grow partnerships with corporations and community groups.
• Use volunteer management software to schedule volunteers and track hours, training, and participation.
• Analyze volunteer program data, identifying opportunities and addressing challenges with the VP of Development.
• Foster a sense of community through targeted communications, appreciation events, and a volunteer newsletter.
• Partner with program managers to identify meaningful service opportunities that support client health and wellness.
• Manage the in‑kind gifts program, including wish list development, solicitation, gift receipt, distribution, and donor acknowledgment.
• Coordinate team‑based and corporate volunteer activities.
• Participate in team meetings and support campaigns, special events, online giving, and content creation.

Education, Qualifications, Licensure and Experience Required:

• Bachelor’s Degree in related field such as public administration, communications, or public policy and 2 or more years of experience working with volunteers, fundraising, or nonprofits OR high school degree and 5 years of experience working with volunteers, fundraising or nonprofits.

• Experience in non-profit programs a plus.

• Act 33/34/73 clearances (to be updated every 60 months at the employee’s expense)

• Valid driver’s license

• Pre-Employment Drug Screen

Schedule: Monday–Friday (between 8am -6pm), with occasional evenings, weekends, and local travel.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.