Standard Air has grown through the past 70 years by serving the commercial and residential HVAC contractors with quality pre-sale application and post-sales support and a large inventory of equipment and parts. Our employees are committed to continuing this unparalleled dedication to facilitate our contractor-partners success.

Overview
We are seeking a reliable and customer-focused Will Call Associate to support branch operations by preparing and staging customer orders, assisting with pickups, and delivering excellent service. This role works closely with sales, warehouse, and operations teams to ensure accurate and timely order fulfillment.

Key Responsibilities

Pull, stage, and prepare will call orders with a high level of accuracy
Greet customers, process transactions, and assist with order pickup and loading
Maintain and update orders in ERP system, including invoicing and payments
Communicate with customers regarding order status and backorders
Support counter sales and handle returns, as needed
Maintain organized will call areas and assist with general warehouse duties
Operate warehouse equipment (forklifts, pallet jacks, scanners)
Ensure a clean, safe, and professional work environment

Qualifications

High school diploma or equivalent required
Strong customer service and communication skills
Basic computer proficiency (Microsoft Outlook; ERP experience a plus)
Ability to multitask, stay organized, and work independently
Attention to detail and strong problem-solving skills
HVAC or distribution experience is a plus, but not required

Additional Requirements

Ability to lift 50+ lbs. and work in varying temperatures
Strong work ethic, reliability, and professionalism
Comfortable working cross-functionally with multiple departments

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