Procedure and Process Writer - Retail Operations

Primary Office Location:

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Position Title: Procedure and Process Writer - Retail Operations

Business Unit: Operations

Reports to: Manager of Retail Operations Process Improvement

Position Overview:

This role is responsible for developing, standardizing, and maintaining operational documentation across key business units within Retail Operations. The ideal candidate will have a strong background in technical writing and banking operations, with the ability to translate complex processes into clear, actionable procedures. This position will collaborate closely with Risk, Compliance, and Legal teams to ensure alignment with regulatory expectations, but will reside within the Enterprise Operations function.

Primary Responsibilities:

Create and maintain comprehensive policies, standard operating procedures (SOPs), and process guides for enterprise-wide operational functions within Retail Operations.

Partner with subject matter experts (SMEs) in Operations, Technology, Risk, and Compliance to gather requirements, validate content, and ensure documentation reflects current practices and controls.

Support enterprise-wide initiatives to standardize documentation formats, naming conventions, and governance practices across business lines.

Ensure documentation is audit-ready and aligned with internal control frameworks and external regulatory expectations (e.g., OCC, CFPB, FFIEC).

Maintain a centralized repository of documents, manage version control, and coordinate periodic reviews and updates in accordance with governance schedules.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.  Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

BA or BS

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

5

Skills Required to Perform the Primary Responsibilities of this Position:

MS Excel - Intermediate Level

Excellent organizational, analytical and interpersonal skills

Excellent communication skills, both written and verbal

Ability to work and multi-task in a fast paced environment

MS Word - Expert Level

Detail-oriented

AIB Courses/Certifications

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.