Director of Consumer Loan Operations

Primary Office Location:

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Position Title: Director of Consumer Loan Operations

Business Unit: Operations

Reports to: Director of Loan Operations

Position Overview:

The Director of Consumer Loan Operations will lead the strategic direction, execution, and oversight of all operational functions supporting the bank’s consumer lending portfolio. This includes Home Equity, Credit Card, Unsecured Personal Loans, Direct Auto, and Indirect Auto Lending. The ideal candidate is seasoned possessing deep domain expertise in consumer lending and a proven track record of developing high-performing teams across multiple operational levels.

Primary Responsibilities:

Strategic Leadership and Execution: Develop, refine and execute operational strategies aligned with the bank's consumer lending growth objectives through partnering with senior leaders to shape operational policies, risk frameworks, and service delivery models.

Operational Oversight: Lead all aspects of consumer loan operations including origination support, booking, and servicing for all product lines.

People Development and Management: Lead, mentor, and develop a diverse team across multiple levels, including managers, analysts, and servicing specialists while fostering a culture of accountability, continuous improvement, and individual professional growth.

Process Optimization and Transformation: Drive automation and digital transformation initiative to enhance the overall operational efficiency and customer experience through collaboration with IT, Product, and LOB to implement scalable processes and technology.

Risk and Compliance: Ensure adherence to all regulatory requirements including OCC, CFPB, FCRA, and UDAAP by maintaining robust internal controls and audit readiness across all operational functions.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.  Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

BA or BS

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

10

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent communication skills, both written and verbal

Excellent management skills

Excellent organizational, analytical and interpersonal skills

Ability to work and multi-task in a fast paced environment

Basic and complex loan structure and document experience including taxes, flood and insurance

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.