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Retail Service Specialist

AAA East Central
Posted 15 days ago, valid for a month
Location

Pittsburgh, PA 15205, US

Salary

$16.67 - $20 per hour

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Contract type

Full Time

Paid Time Off
Tuition Reimbursement
Employee Discounts
Wellness Program

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Sonic Summary

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  • The Retail Service Specialist position focuses on sales and service in a team environment, ideal for candidates interested in working with AAA members.
  • Responsibilities include greeting customers, achieving sales goals, preparing travel materials, making reservations, and handling payments.
  • Candidates should have experience in retail sales or a similar customer service environment, with a proven ability to exceed sales goals.
  • A high school diploma or GED is required, along with the ability to work overtime and familiarity with Microsoft Office.
  • The position offers competitive pay, extraordinary benefits, and the opportunity to earn incentives for sales performance.
Retail Service Specialist

We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products.Ā  This is an exciting opportunity in our branch network and ideal for candidates interested in working in a teamwork environment with AAA members.

Ā 

Responsibilities include, but are not limited to:

  • Greet all members and customers, determine their need and provide Legendary Service;

  • Reach sales and service goals (and earn incentives!) for multiple AAA products and services;

  • Prepare and provide TripTikĀ® travel routings, marked road maps, tour books, and other travel-related materials;

  • Make hotel and car rental reservations for members, and provide travel destination information;

  • Issue passport photos;

  • Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer;

  • Perform additional job-related duties as assigned by management.

Ā 

Qualifications:

  • Experience in retail sales, banking or similar customer service/sales environment;

  • Proven ability to exceed assigned sales or service quality goals;

  • Ability to work overtime, including Saturdays;

  • Experience with Microsoft Office basics;

  • Ability to travel locally when necessary;

  • A high school diploma or GED;

  • Successful completion of pre-employment assessments, background check and drug screening

Benefits:

  • Ā· Extraordinary medical/dental/vision/life benefits
  • Ā· 401(k) Savings plan with company match
  • Tuition assistance
  • PTO for community volunteer programs
  • Wellness program
  • Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity ā€“ we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.ā€

AAA is an Equal Opportunity Employer

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By applying, a American Automobile Association, Inc account will be created for you. American Automobile Association, Inc's Privacy Policy will apply.