Member Service Associate

Job DetailsJob Location: 100 Dan Fox Drive - Pittsfield, MA 01201Position Type: Full-Time/Part-TimeSalary Range: $16.00 - $20.00 HourlyMember Services Associate Bousquet Sport – Pittsfield, MA Job Type: Full-time or Part-time Pay: $16.00 – $20.00 per hour Schedule: Days, nights, and/or weekends required Position Overview Bousquet Sport is seeking a friendly, reliable, and service-driven Member Services Associate to join our team. This role is the first point of contact for our members and guests and plays a key role in creating a welcoming, professional, and organized club environment. The ideal candidate is personable, detail-oriented, and thrives in a fast-paced setting. Key Responsibilities Front Desk Operations Greet and check in members and guests in a friendly, professional manner Answer phone calls, emails, and in-person inquiries Assist members with scheduling, registrations, and general questions Member Experience Create a welcoming and positive environment at all times Build relationships with members and recognize regulars Provide accurate information about programming, memberships, and club offerings Billing & Account Support Answer basic billing and membership questions Assist with purchases, registrations, and account updates Escalate complex issues to the Supervisor on Duty Facility Cleanliness & Upkeep Maintain cleanliness and organization of front desk and shared spaces Complete assigned cleaning tasks (towels, trash, general upkeep) Reset spaces including studios, courts, locker rooms, and common areas Monitor supply levels and communicate needs to leadership Report maintenance or cleanliness concerns promptly   Benefits & Perks Complimentary Bousquet Sport membership Employee discounts on programs, personal training, and services Flexible scheduling (full-time and part-time opportunities) Opportunities for growth and advancement within the organization Positive, team-oriented work environment For Full-Time Employees: Health insurance benefits Paid time off (vacation and sick time) QualificationsQualifications Customer service or hospitality experience preferred Strong communication and interpersonal skills Ability to stay organized in a fast-paced environment Positive attitude and team-oriented mindset Physical Requirements Ability to stand and walk for extended periods Frequent movement throughout the facility Ability to lift and carry up to 40 lbs (towels, supplies, equipment) Ability to bend, reach, twist, and perform cleaning tasks Comfortable working in a fast-paced, member-facing environment