Position Title: Mortgage Processor & Closer

Department: Mortgages

Work Arrangement: Hybrid- at least two days in-office per week, other days remote (8:30a-5:00p)

Sign on bonus: $1,500.00 sign on bonus available for full-time employment. Eligibility for the bonus is $500 after successful completion of onboarding/training to be paid with two months of service, and $1,000 after 6 months of continued full-time satisfactory service.

We are guided by our IDEA principles - Inclusion, Diversity, Equity, and Accessibility - to support a workforce that reflects our community. Our principles support Greylock’s mission and our goals of building a diverse workforce - reflecting multiple identities - and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive, while also upholding our cultural standards of psychological safety, respect, and collaboration in every interaction.

The Mortgage Processor supports the real estate lending process by reviewing, verifying, and preparing loan files to ensure timely and compliant closings. This role contributes to an efficient mortgage operation by maintaining documentation accuracy, communicating with members and internal teams, and adhering to regulatory requirements. The position helps advance the Credit Union’s commitment to exceptional service and operational excellence.

Essential Functions & Responsibilities:

1.	Coordinate and schedule mortgage and home equity loan closings, ensuring all necessary documents are prepared, reviewed, and compliant with regulatory standards.
2. 3.	Conduct in-branch home equity closings, including reviewing documents with members and completing post-closing recording steps. Collaborate with loan officers, processors, attorneys, and title companies to ensure timely and accurate closings. Review and process residential mortgage applications in accordance with Credit Union policies and secondary market guidelines; ensure accuracy of data entry, rates, terms, and fees. Monitor critical file milestones, such as appraisal receipt, contingencies, or expiring documents, and proactively manage timelines

4.	Review and verify accuracy of loan documentation, fees, disclosures, and closing instructions; prepare funds for disbursement in accordance with Credit Union policies. Ensure all loan files comply with federal and state regulations and internal lending policies related to credit scores, DTI, LTV, and RESPA/TILA requirements.

5.	Review and process residential mortgage applications in accordance with Credit Union policies and secondary market guidelines; ensure accuracy of data entry, rates, terms, and fees.
6.	Support cross-team efforts to maintain service standards, including providing backup coverage and contributing to a positive, member-focused team environment.

Performance Measurements:

Accurately and submitted in a timely manner.
Member communications and service levels meet internal quality expectations.
Regulatory and internal compliance is maintained across all file activity.
Documentation and reporting meet audit readiness standards.
Positive team collaboration and support of shared departmental goals.
Upholds Greylock’s cultural standards by fostering respect, inclusion, psychological safety, and collaboration in all interactions.

Knowledge and Skills:

Experience: 2+ years of mortgage processing or equivalent financial services experience preferred.
Education: High school diploma or equivalent required.
Interpersonal Skills: Strong written and verbal communication skills. Ability to work collaboratively in a fast-paced, deadline-driven environment.
Technical/Other Skills: Proficiency with mortgage loan origination systems, Microsoft Office Suite, and spreadsheet tools. Familiarity with real estate lending documentation and compliance standards.

Key Competencies:

Attention to Detail

Organizational Skills

Time Management

Additional Competencies:

Analytical/Critical Thinking

Collaboration

Problem Solving

Physical Requirements:

Must be able to remain in a stationary position for extended periods and operate standard office equipment. May be required to work occasional overtime or Saturdays based on processing volume.

Work Environment:

Office-based or hybrid setting. Role is not member-facing but may include limited member interaction for documentation and follow-up.

Salary Range:

The salary range for this role is $20.67 to $26.06. This is the salary range we in good faith believe we would pay for this role at the time of this posting. We may pay more than the posted range for exceptionally qualified individuals. An employee’s pay position within the pay band will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience (job and life), skills (specific and transferable), seniority, performance, and business organizational needs. This range may also be modified in the future.

Service and stability: With a history going back to the 1930s, Greylock has served and grown within the Berkshire County community for almost a century, building deep roots in the area and the lives of the members we serve. Now serving over 100,000 members, Greylock is committed to building a team that loves to put others first.

Opportunities to grow: We offer clear career pathways, ongoing training and upskilling, and a supportive culture that invests in your success. Here, your work is purposeful, values-driven, and makes a real impact in our community.

Benefits that work: Greylock offers competitive benefits and a range of opportunities to grow your career. Choose from two comprehensive medical plan options, along with FSA Medical/Dependent Care, HSA/HRA, dental, vision, and wellness benefits. Additionally, our generous benefits package includes 401k plans with employer match and employer pension contributions, PTO, employee incentive plans, and an opportunity for profit sharing. Greylock offers employer paid life insurance along with both short- and long-term disability. Per an individual’s need, additional life, accident, critical illness benefits, and pet insurance, may also be elected.

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