El Dorado NC - Full-Time, Swing Shift Support Staff

Overview

WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

PROGRAM AND LOCATION: VOA-NCNN, a Great Place to Work, is currently recruiting for full-time Swing Shift Support Staff position for the El Dorado Navigation Center team in Placerville, CA. The Swing Shift schedule is 2:00 pm - 10:30 pm. In partnership with El Dorado County, this 60-bed shelter provides a safe place for adults struggling with homelessness as well as case management and housing assistance, with the goal of moving our guests out of homelessness and into independent living. Full-time employees are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage.

Responsibilities

POSITION SUMMARY:

The Support Staff is responsible for assuring quality service to all program guests in a compassionate and professional manner as it relates to the specific program objectives.  Objectives include supportive interaction with program guests and team members, assessment of guest’s needs, and performance of all work duties as required. Work is performed in a cost effective and service oriented manner as it relates to established organizational standards.   OBJECTIVES/ACTIVITIES:

A. Responsible for performing daily work requirements to achieve established objectives of the program.

1. On-going source of engagement, information sharing and problem solving for guests using trauma informed, strength-based, compassionate, and professional approach.2. Explain program requirements and regulations to new guests and assure compliance.3. Continually reorients guests to rules, rights, and responsibilities.4. Coordinate meal preparation/service, room assignments, and other daily routines.5. Provide “awake” shift coverage and maintain grounds security and safety at all times, indoor and outdoor.6. Provide emergency assistance to guests and co-workers as necessary.7. Perform housekeeping and other maintenance tasks as needed, i.e. change light bulbs, plunge toilet, clean up accidents/messes etc. 8. Prepare for new guests including sanitizing beds and sleeping areas.9. Cleaning and sanitizing of all common areas including restroom and laundry areas and staff areas both indoor and outside.10. Assures toiletry and cleaning supplies are stocked and secured. 11. Address any behavior issues that create disharmony, criminal, or otherwise non-productive behavior.  12. Uses de-escalation techniques as needed.  13. Takes pertinent guest issues to the Case Management team.14. Positive role model, professional behavior including appearance and communication with others.15. Perform other reasonably related duties as assigned.

B. Responsible for all areas of daily program maintenance in compliance with company policies.

1. Complete all shift logs, observation logs, and incident reports. 2. Document and notify management of guest concerns, potential workflow problems and/or any exceptions to policy that can affect program security or safety. 3. Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.4. Maintain a working knowledge of fire, safety, and health standards to assure a safe work environment for guests and all personnel.

Responsible for performing daily work requirements to achieve established objectives of the program.

Qualifications

EDUCATION AND EXPERIENCE:

This position requires demonstrated ability to communicate and comprehend oral and written instructions and to provide services to difficult guests without ethnic or social prejudices while using evidence-based practices to end homelessness. It requires general knowledge of issues and challenges unique to homelessness, substance abuse, women, minorities, and persons with disabilities. Specific knowledge and experience with Twelve Step philosophy, mental illness, addiction and recovery, and dysfunctional family dynamics is preferred.  Must have the flexibility to work irregular hours. Must be able to function both independently and in a team environment effectively. Tact, discretion, and resourcefulness are required at all times. 

SPECIFIC SKILLS REQUIRED:

Teamwork skillsAbility to de-escalate crises and assist guests and staff in emergenciesOral and written communication skillsAbility to assist other people in a compassionate manner while maintaining professionalismOrganizational skillsPHYSICAL REQUIREMENTS:

Lift and move up to 40 poundsPhysically able to safely maneuver weight distribution of a guest in an emergency situation Repetitive movements such as mopping or vacuumingAbility to climb stairs regularlyStand, walk, bend, stoop, sit frequently, and kneel occasionally

Pay Range