Client Support Team Lead

SUMMARY: Coordinates activities of workers and performs any combination of the following tasks to receive, efficiently store and distribute products for multiple clients.

Responsible for coordinating client communication and operational execution of client requests. Must enforce adherence with SOPs to manage and maintain a regulatory compliant environment in the Shared Pharmaceutical operations.

This position conducts and documents Quality related investigations such as Field Complaints and Deviations from SOP adherence.

Additional responsibilities include Continuous Improvement initiatives including schedule planning and delivery of instructional training materials, as well as documenting, and updating training profiles. Training includes but is not limited to warehouse SOP’s and functions, safety awareness, and warehouse management systems. Must be able to work within a collaborative environment, multi-task, and work within aggressive timeframes.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional responsibilities may be assigned.

• Demonstrates process knowledge and leadership skills
• Must have a thorough understanding of all business processes and be able to train others in all aspects of processes, policies and procedures. Monitor work execution to ensure that only authorized and trained processes are being used and that equipment is being used properly.
• Review and assign shipping orders, picking documents or stock allocations to determine items to be processed and distributed.
• Perform activities to monitor and maintain inventory control of materials, which include monthly and as needed physical inventory counts.
• Ensure appropriate precautions are taken to protect warehouse contents against loss.
• Report internally and externally discrepancies regarding inbound/outbound/inventory levels timely and accurately.
• Assists in developing reference guides, job aids, testing, and evaluation tools
• Delivers various types of training including onboarding and skills training for new hires, as well as cross-training and/or remedial training for existing associates
• Ability to effectively interface with clients and employees with a wide variety of technical and non-technical skills and backgrounds
• Completes all required documentation accurately and timely.
• Compiles and maintains training records, documentation, tools, reports and schedules
• Maintains safe and healthy work environments by adhering to standards and guidelines; complying with legal regulations

MISCELLANEOUS DUTIES

Special Projects - Assist in companywide activities associated with the department. Cross training as required.

SUPERVISORY RESPONSIBILITIES

Required ability to manage and delegate to employees.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

EDUCATION and/or EXPERIENCE

High School Diploma or GED equivalent required. Minimum two years Shipping/Receiving experience; Knowledge of WMS.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and correspondence. Must be able to effectively communicate.

MATHEMATICAL SKILLS

Ability to physically count, add, subtract, multiply and divide.

REASONING ABILILTY

Ability to define problems establishes facts and draws valid conclusions. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is regularly required to stand, walk and reach with hands and arms.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Position requires working in multi-temperature environments.

Flexible from office environment to warehouse environment.