Description

Who We Are

United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.

United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations, and empowering the business to bring on talented, hardworking individuals. Career growth and advancement opportunities are available across our organization.

What You’ll Get

A comprehensive employee benefits plan that includes medical, dental, vision, and 401K Match
Referral Bonus
Earned PTO
Employee Assistance Program
Paid Company holidays
Company Paid Life Insurance
Great Work/Life Balance
Opportunities for advancement

Job Type: Full-time
Schedule: Monday–Friday (hours may vary); occasional travel required

United Ag & Turf NE is looking for an IT Support team member. This candidate is responsible for supporting all information technology needs across the organization. This includes desktop and laptop systems, shop computers and applications, VoIP phone systems, LAN/WAN connectivity, and mobile devices. The IT Support role provides technical assistance, troubleshooting, and system support to ensure business continuity across all departments.

What You’ll Do

Provide Tier 1 and Tier 2 technical support through the ticketing system
Troubleshoot and support computers, phones, printers, mobile devices, and business applications
Diagnose and resolve remote connectivity issues (cell phones, hotspots, field software)
Support machine-down situations with urgency and accuracy
Install, configure, and maintain hardware and software systems
Set up new systems, transfer data, and modify existing configurations

Requirements

Monitor system performance to ensure proper operation
Maintain IT inventory, including hardware, software licenses, and user access
Perform general IT support (password resets, troubleshooting, break/fix)
Travel to remote locations as needed
Assist with hardware installations (monitors, keyboards, printers)
Load and configure operating systems and software applications
Verify system functionality and performance
Respond to user inquiries and provide technical guidance
Train users on systems, tools, and equipment
Recommend and implement minor system improvements
Coordinate with help desk, network services, and IT teams
Provide updates through ticketing systems, email, or direct communication
Perform other duties as assigned

What it Takes

Strong organizational and communication skills
Advanced computer proficiency
Valid driver’s license required
Strong problem-solving and troubleshooting skills
Ability to work independently and in a team environment
Strong communication and customer service mindset
Ability to prioritize in a fast-paced environment
Willingness to travel as needed

Education

College degree in Information Technology or 1–3 years of related experience

Physical Requirements

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone
Specific vision abilities required by this job include close vision requirements
Hearing ability is sufficient to communicate with others in person or over the phone
Light to moderate lifting may be required (up to 50 pounds)
Ability to reach, stoop, kneel, and bend as needed
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception?

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