Customer Service Representative

Overview

Current available schedule: 

Monday: 11am - 7:30pm

Tuesday: 11am - 7:30pm

Wednesday: off

Thursday: off

Friday: 11am - 7:30pm

Saturday: 7:30am - 4pm

Sunday: 7:30am - 4pm

Looking to continue your career in customer service? Total Mechanical System, part of the renowned Apex Service Partners network, has an exciting opening for a Customer Service Representative. We're seeking someone who is passionate about helping people and wants to be part of improving lives every day. As a member of the Apex Service Partners family, Total Mechanical System offers the opportunity to grow within a company known for its innovation, excellence, and strong commitment to both employees and customers. If you’re eager to make a positive impact and join a growing team, this is the opportunity for you!

Job Responsibilities:

• In-bound/Out-bound Calls: Handle a high volume of in-bound and out-bound customer calls with professionalism and efficiency.
• Booking and Scheduling: Schedule maintenance calls and appointments by booking in-bound calls and responding to customer emails.
• Sales: Promote and sell products and services to existing customers based on their needs.
• Customer Interaction: Respond to customer inquiries, troubleshoot concerns, and resolve any issues in a friendly, courteous manner.
• Overflow Call Management: Assist in handling overflow calls to ensure smooth operations and customer satisfaction.
• Making 100+ Calls Daily: Maintain productivity by scheduling and confirming maintenance calls, ensuring efficient time management.
• Documentation: Maintain accurate and detailed records of customer interactions, scheduling details, and any sales or services rendered.

Qualifications:

• Experience: 3-5 years of customer service experience, ideally in a call center environment.
• Call Center & Office Experience: Preferred 3+ years of experience working in a customer focused environment or call center setting.
• Attention to Detail: Strong attention to detail and accuracy when entering customer information and scheduling appointments.
• Communication Skills: Excellent phone etiquette with the ability to effectively communicate with customers and team members.
• Team Player: A conscientious, team-oriented individual with a positive attitude and strong work ethic.
• Character: Honesty, integrity, and a commitment to delivering high-quality service.
• Availability: Flexible schedule with reliable transportation.
• Tech Skills: Computer/software knowledge is a plus.

Requirements:

• 3-5 years of experience
• 100% onsite (in office) 
• Weekend Schedules will be remote (if informed by your manager) 
• Afternoon and Evening Availability will be required

Benefits:

• Medical, Prescription, Dental, and Vision Insurance: Comprehensive coverage with minimal out-of-pocket expenses.
• Disability & Term Life Insurance: Financial security for you and your loved ones.
• Matching 401(K) Benefits: Build your future with our competitive retirement savings plan.
• Ongoing Training & Development: Opportunities for continuous growth and skill enhancement.
• Paid Holidays: Enjoy paid time off for holidays.
• Paid Time Off (PTO): Generous paid time off for a healthy work-life balance.

Total Mechanical System may conduct a pre-employment background check and drug test, subject to applicable laws.

Join our team at Total Mechanical System and become a part of a company that values employees just as much as customers. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network!

Total Mechanical System is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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